Our people are everything. Jetconnect is a 100% owned subsidiary business of Qantas. With the Jetconnect head office located in Auckland and crew bases in both Auckland and Wellington, we employ more than 650 people across New Zealand to provide Cabin Crew, Pilots and other aviation services to the Qantas Group. Our people are at the heart of everything we do, and it's their passion for safety, customer service and operational excellence that helps us to deliver the Qantas spirit from the heart of New Zealand.
Job Description
- Lead critical functions that ensure Jetconnect delivers safe, efficient, and compliant operations for our client, Qantas Airways Limited.
- Drive strategic change and operational excellence while managing high-profile projects and influencing key stakeholders across the business.
- Accelerate your career with a senior leadership role offering flexibility, visibility, and progression opportunities within Jetconnect and the Qantas Group.
At Qantas, we understand our priorities and what needs to be delivered, taking the initiative to keep things moving. Navigating through our complex work environment, we bring teams and individuals together to deliver on our customers’ expectations.
Taking ownership is critical. Whether we’re working individually or as a group, we challenge ourselves to make progress and deliver results. We won’t settle for anything less than the best outcome.
As the
Manager Workforce Planning & Crewing Operations, you’ll play a critical leadership role ensuring Jetconnect delivers safe, efficient, and compliant operations for our client, Qantas Airways Limited. This is more than an operational role, it’s an opportunity to influence strategy, drive transformation, and shape the future of our workforce planning and crewing function.
You’ll lead a team of direct reports, overseeing crewing operations, resource planning and systems, ensuring optimal utilisation of Flight and Cabin Crew resources are achieved across day-of-operations and long-term planning. Your decisions will directly impact operational performance, compliance, and Jetconnect’s value proposition to Qantas.
To Be Successful, You’ll Have
- Compliance expertise and a strong understanding of regulatory and industrial frameworks.
- Confidence in owning decisions and delivering outcomes under pressure.
- Proven leadership capability with experience managing operational teams and influencing stakeholders.
- Previous experience in aviation operations (preferred) or transferable skills from transport, logistics, or similar industries.
- Technical proficiency in crew planning systems (Jeppesen, iFlight, ARMS desirable).
- Strong analytical and problem-solving skills for data-driven decision-making.
- Resilience and adaptability in a fast-paced, highly regulated environment.
Why the Qantas Group?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
Qantas are equal opportunity employers, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close Tuesday, 13 January 2026
