About Delta Tech Hub:
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
KEY RESPONSIBILITIES:
Communicating and Influencing:
- Act as the primary liaison between the UK Digital teams and the Virgin DTH scrum teams, ensuring clear, consistent communication
- Represent the Virgin DTH Digital team in local forums and leadership discussions
- Build strong, trusted relationships with stakeholders across VA and DTH to enable smooth delivery operations
- Provide regular and transparent updates to leadership on progress, risks, and issues
Leadership and People Management:
- Lead and manage the Virgin DTH-based scrum teams ensuring high performance and alignment with VA digital goals
- Oversee recruitment, onboarding, and staff development within the Virgin-DTH Digital team
- Foster a collaborative, inclusive, and innovative team culture
- Act as the point of escalation for team issues and support staff wellbeing
- Conduct regular performance reviews and support career progression
- Ensure local compliance with HR and organizational policies
Digital Delivery and Agile Execution:
- Drive Agile delivery practices across scrum teams ensuring consistent and high-quality output
- Support the successful delivery of digital products and services through effective team coordination
- Oversee project timelines, resource allocation, and sprint planning activities
- Collaborate with Product Owners to prioritize backlogs and manage capacity
- Address and mitigate risks and blockers to delivery in real time
Stakeholder Engagement and Communication:
- Build and maintain strong relationships with internal and external stakeholders
- Provide updates and reporting on Virgin-DTH delivery activities to UK and global leadership
- Represent the Digital team at local and global meetings and forums
- Ensure alignment between Virgin-DTH teams and overall digital strategy
Operational and Local Hub Management:
- Ensure Virgin-DTH teams are equipped with the tools and environments needed for success
- Coordinate closely with facilities and IT for smooth operational management
- Drive continuous improvement initiatives across processes and ways of working
- Monitor and report on local delivery KPIs and metrics
- Act as the face of the VA Digital team locally, building pride and engagement in the hub
WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):
- Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience)
- 12+ years of relevant work experience, with at least 5 years of experience in a leadership position
- Proven experience in leading Agile digital delivery teams across front-end, back-end, and full-stack development
- Strong leadership and people management experience, ideally in a multi-location or global environment
- Demonstrable experience in stakeholder management and cross-functional team collaboration
- In-depth understanding of Agile frameworks (Scrum, SAFe, Kanban)
- Excellent communication, organizational, and problem-solving skills
- Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment
- Experience in Resource Allocation, Capacity Planning & Resource utilization
- Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement.
WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):
- Previous airline experience
