ResponsibilitiesThis position plays a crucial role in overseeing and making key operational decisions during their assigned shift at the station. They are responsible for ensuring safety, operational excellence, and an exceptional guest experience. This role supports the FLL airport operations and works both morning and night shifts, including weekends. They serve as the main point of contact for various entities such as FLL Airport, Customs and Border Protection, and Spirit OCC.
Overall, the Shift Manager is responsible for the smooth operation of the station during their assigned shift, with a focus on safety, operational excellence, and guest experience.
- Overseeing work areas: Supports their respective work area. They provide oversight and guidance to ramp agents, ensuring that tasks are performed efficiently and in line with operational standards.
- Leading and supervising teams: Leads and supervises both the supervisory team members and ramp agents. They provide guidance, support, and direction to ensure a productive and cohesive team environment.
- Making operational decisions: Responsible for making key operational decisions during their shift.
- Ensuring safety and reliability: Plays a crucial role in ensuring the safety and reliability of operations. They are accountable for planning and managing resources, including people and equipment, to different areas of the operation.
- Managing irregular operations: The Shift Manager is accountable for the management of irregular operations, such as flight delays, cancellations, and diversions. They ensure compliance with all company and regulatory requirements, including those set by the FAA, DOT, ADA, TSA, and CBP.
- Planning for upcoming shifts: The Shift Manager is responsible for planning and preparing for the upcoming shift and the following day. Actively participates in the creation of employee work schedule bids. They need to anticipate any potential challenges or issues and ensure that appropriate measures are in place to address them.
- Acting as an escalation point: Serves as an escalation point for operational decisions. They handle any issues or challenges that arise and make decisions to resolve them effectively. Responding to and directing team members during emergency situations. They ensure that appropriate actions are taken to address the emergency and maintain the safety and security of all personnel and guests.
- Coordinating with stakeholders: Acts as the key point of contact for entities such as FLL Airport, Customs and Border Protection, and Spirit OCC. They coordinate with these stakeholders to ensure smooth operations and compliance with all company and regulatory standards, policies, and procedures.
- Managing business partners: The Shift Manager is responsible for overseeing several business partners contracted by Spirit Airlines for tasks such as wheelchair guest assistance, aircraft cleaning, and aircraft fueling. They ensure that these partners deliver services in accordance with company standards.
- Supporting FLL training initiatives: The Shift Manager provides support for FLL training initiatives, whether it is related to new hire training or ongoing employee training. They ensure that team members receive the necessary training to perform their duties effectively and in compliance with company standards.
- Participating in recruiting efforts: The Shift Manager may be involved in the recruitment process for new team members. They may assist in reviewing resumes, conducting interviews, and making hiring decisions.
- May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs or technical developments).
QualificationsEducation
- Bachelor’s degree or equivalent experience
Experience
Specialized Skills & Competencies
- Strong decision-making skills and ability to work under pressure.
- Excellent organizational and planning abilities
- Effective communication and coordination skills
- Knowledge of airport operations and regulatory requirements
- Leadership and supervisory experience
- Flexibility to work shifts, including weekends.
- Commitment to ensuring safety, operational excellence, and guest satisfaction.
- Excellent communication skills
- Work under pressure while still maintaining near 100% accuracy.
- Proficient in Microsoft Office programs
- Ability to work independently on multiple assignments.
- Highly approachable professional demeanor
- Frequently stands, walks, sits, and uses eye/hand coordination, color definition.
Physical Requirements:
We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members.
OverviewAt Spirit, we live “More Fly.” It’s not just about getting from point A to B—it’s about feeling fly while you’re at it. For our Team Members, it means thinking BIG, taking action, making connections, and having a blast while doing it. From the station to the cockpit, the cabin to the computer, every day is an adventure as we redefine travel.
Soar with us and enjoy travel perks that bring you closer to what matters. Join a team that empowers you to bring your full self to work, grow personally and professionally, and fuel the communities we serve. At Spirit Airlines, the sky isn’t the limit—it’s just the beginning!
EEOC StatementSpirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.
