IT Business Analyst (Dallas (Remote), Texas, US)

Worldwide Flight Services (WFS) • IT Business Analyst (Dallas (Remote), Texas, US) • 1w ago

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The IT Business Analyst is responsible for supporting the business by driving application and business process transformation. Provide best practices and value-added solution design recommendations and deliver on technology driven solutions.

Responsibilities

Collaborates with the Product and Application Team to define requirements, evaluate potential solutions and define future state business processes.
Create analysis artifacts and deliverables such as business requirements, user stories, functional requirements, and business rules.
Learn the Product and Application systems to make recommendations and support software enhancements.
Gather and analyze information, formulate and test hypotheses, and communicate recommendations.
Ensure new ideas and change requests represent what the user community requires to work more efficiently and is aligned with the business goals.
Ensures products and applications are seamlessly integrated with the organization’s software application suite.
Supports Project Managers with managing project scope, change control, key value drivers, and critical outcomes for assigned IT projects.
Communicate effectively with stakeholders throughout a project lifecycle.
Represent Product and Application Team and company when communicating to vendors and software implementors.
Identifies project risks and supports mitigation plans.
Develops training materials for end users and facilitates applicable training on new applications.
Builds a strong network and collaborates across the organization.
Develops and maintains current knowledge of all product business area.
Support creating and executing test cases

Minimum Requirements

High School diploma or equivalent certification required, College degree a plus.
Minimum 5 years’ experience as an IT business analyst or similar role.
Minimum 2-5 years’ application implementation experience.
Advanced proficiency with all MS Office applications.
Significant knowledge and experience with HR processes and workflows.
Strong and effective analytical and problem-solving skills.

Preferred Skills

3 years' experience in aviation or ground handling.
Demonstrated experience working with agile principals, driving decision making and aligning the team on objectives.
Excellent interpersonal and communication (verbal and written) skills.
Ability to influence customer's expectations and develop win-win outcomes.
Application Administration i.e., audit and compliance controls experience.
Experience with SDLC methodology and promotion to production experience.
Experience with Products and Application developments.

Physical Requirements/Working Conditions

Remain in a stationary position 50% of the time.
Ability to travel up to 25%.
Occasionally move about inside an office setting to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
Walk short distances.
Reach above and/or below shoulder.
Handle/grasp documents or office equipment.
Sit and/or stand for short or extended periods of time.
Lift/carry/move objects, files and documents up to 10 pounds.
Talk, listen, and speak clearly on telephone, with co-workers and external parties.
Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

Perks & Benefits

Want your pay in advance? Access your pay when you need it through DailyPay app!
Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
Need quality medical care? Multiple options for both full and part-time employees!
Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
Want to invest in your future? 401k program offered!
Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!