About Norwegian
The Norwegian group is a leading Nordic aviation company, owning two leading airlines in the Nordics: Norwegian Air Shuttle and Widerøe’s Flyveselskap. Norwegian operates an extensive network connecting the Nordics with major European cities, while Widerøe primarily serves short-runway airports in rural Norway, providing vital regional connectivity.
Customer Care Systems Specialist
"Our people are the heart of Norwegian.We embrace a culture of diversity, equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different knowledge, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe”.
Are you our new Customer Care Systems Specialist?
Join us in the Innovation & Systems team in the Customer Care department. At Innovation & Systems, we work closely with our end-users, external vendors, and Norwegians IT department to ensure that our Customer Care teams work in the most efficient way and get the most out of the systems that is used.
What Is It Like To Work At Norwegian
Norwegian’s vision is to be
the most loved and trusted airline in Europe, and our people are key to achieving that goal.
Here, you’ll find a diverse and
dynamic workforce united by a shared purpose and passion for connecting people.
No matter your role, you’ll make engaging connections every day. We care for, encourage, and
cheer each other on, celebrating new ideas and different ways of doing things.
So, fasten your seatbelt — your next exciting career journey starts here!
In This Role You Will Be Responsible For
- Providing system support and administration for Customer Care systems
- Participate in projects within Customer Care, across departments and with external vendors
- Gather feedback and requirements from end users and stakeholders and use it to improve and develop processes and guidelines
- Coordinate with Customer Care’s content specialist on compliance on content being published and/or updated in platforms under Customer Care’s responsibility.
You Are Our Ideal Candidate If
You have extensive knowledge of and experience working with customer care systems and digital customer care channels. You need to have a good understanding of the airline-specific customer journey.
You Have
- Excellent interpersonal and business engagement skills
- An autonomous, self-driven and structured work style
- A holistic approach to operational challenges with a solution oriented “can do” attitude
- Ability to make decisions and solve ad-hoc problems under pressure with a high workload
- Knowledge about products, rules, and regulations within the Norwegian Group
- Excellent computer skills:
- Office 365 and Sharepoint
- Experience with Atlassian tools such as Jira and Confluence
- Experience with for example:
- Zendesk or other ticketing systems
- Genesys or other contact center solutions
- Kindly or other chatbots
- Comarch or other loyalty management systems
- Amadeus or other GDS
We Can Offer
Joining Norwegian means more than just a competitive salary — it’s about being part of a community that values and rewards your contributions.
Here’s What You Can Look Forward To
- Travel in Europe and beyond with massively discounted employee priced tickets with Norwegian and our partner airlines
- We have good pension schemes
- Get comprehensive medical and travel insurance
- You will have the flexibility to combine working from our office and from home
- We offer a competitive salary
- Possibility to participate in activities run by Norwegian SportsClub
- Opportunity to join our share saving plan
Could this be the start of an amazing journey?
If you love the thought of working with us, click the Apply Now button to complete your application. You will need to upload a recent copy of your CV.
Please note: We can only accept applications that have been submitted through our recruitment system. We will accept your CV in either English or a Scandinavian language.
Interested? Let’s talk!
If you have any questions, feel free to reach out to:
Michael Rosland
Manager Business Development
michael.rosland@norwegian.com
“We care for each other, our customers and our environment as we navigate the skies
