How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
The Global Communications team is a driving force in Delta’s journey to be a world-class consumer experience brand. Whether we’re speaking to frontline team members or industry reporters and government stakeholders, our team works to build trust and affinity with employees, customers, shareholders, and the communities we serve. We’re looking for strategic, collaborative communicators who have a passion for storytelling and innovative tactics to capture the hearts and minds of our employees while protecting and bolstering our brand and reputation with stakeholders around the globe.
Mission: We advance Delta’s reputation as an enviable employer brand powering our transcendence to a beloved consumer experience brand and business worthy of continued premium investment. We build trust among employees, customers, shareholders, and the communities we serve, using strategic communications counsel across four core Delta pillars: Culture, Reputation, Brand, and Business.
Our Global Communications team is looking for a strategic communicator to drive strategy and results in purpose-focused communications. This role is core to Delta differentiating itself through its values, integrating stories that highlight Delta’s approach to sustainability, and diversity, equity and inclusion, across our business, and supporting and engaging with the communities where we live, work and serve. Reporting to Director, Brand PR, this individual will have a passion for this work and proven strategic communications skills.
Key Responsibilities Include
- Developing and delivering internal and external communications strategies and tactics to build and protect Delta's reputation as an airline driven by an innovative, socially minded, and inclusive culture.
- Providing strategic communications counsel to senior-level stakeholders and partners Working with GM to drive the consistent integration of sustainability, DEI and community engagement messaging, across Delta’s corporate narrative and business narrative.
- Work collaboratively within the Brand & Consumer team and across Global Communications to develop communications (e.g. news releases, social media posts, multimedia content, employee-facing stories and videos, etc.) that build corporate trust and position Delta as a values-led brand.
- Proactively seek out and confirm executive thought leadership placements (earned media interviews, speaking engagements, social media posts, internal town halls) that support Delta’s Purpose narrative.
- Serve as a spokesperson for proactive and reactive activities related to Purpose communications, while developing relationships with key traditional and emerging media.
- Working with Director and retained agency to develop thought leadership strategy for CSO and CDO to reinforce Delta as a values-led, people-centric and experience-focused premium brand and lead delivery of strategy including securing speaking and media engagements, developing briefs and managing internal and external social platforms
- Nurturing collaboration within and across a highly complex matrix team to drive adoption of best-in-class sustainability, DEI and community engagement practices.
- Working with Director and agency partner to identify the latest trends and educate relevant parties about best corporate policies and communication practices.
- Constantly incorporating industry perspective into our ideas.
- Supporting processes and resources (i.e. Key message repository) to ensure consistent Purpose messaging, reflecting employee and customer priorities and issues across Global Comms and Delta.
- Managing projects expertly to help keep momentum on strategic initiatives involving multiple teams and executives
What You Need To Succeed (Minimum Qualifications)
- Minimum of 8 years' experience in Corporate Communications, Employee Relations, Public Relations and/or Marketing Communications, including day-to-day relationships with Senior Executives
- Ability to move seamlessly between big critical thinking and tactical execution and juggle competing priorities while considering a variety of perspectives and connecting dots throughout the business
- Ability to act as strategic counsel to and cultivate constructive relationships with individuals at all levels
- Strong issues management experience
- Diplomacy, positivity, keen problem-solving, critical thinking, and the ability to receive and deliver constructive criticism
- Strategic, solutions-oriented approach and ease working collaboratively across teams
- Strong team orientation and relationship-building skills; predisposition to seek and integrate diverse viewpoints
- Embraces a diverse set of people, thinking and styles
- Honesty, integrity, respectfulness, perseverance, and servant leadership – and the ability to foster these core Delta values and bring out the best in team members
- Passion for measurement and analysis to gain results and prioritize work
- Excellent verbal and writing capabilities, storytelling expertise in multiple mediums, media relations expertise
- Consistently prioritizes safety and security of self, others, and personal data.
- Working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook is essential.
- Must be performing satisfactorily in present position
- Ability to work in office at Atlanta G.O. a minimum of three days per week
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Bachelor’s degree in public relations, communications, journalism or related field preferred
- Crisis communications or issues management experience
- Demonstrated passion in sustainability or ESG, and a working knowledge of key purpose focused leaders, influencers, initiatives
- A combination of agency, corporate, and/or consumer communications experience
- Experience and expertise in social and traditional media to drive external communications strategy and execution
Benefits And Perks To Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
- In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
- 10 paid holidays per calendar year
- Birthing parents are eligible for 12-weeks of paid maternity/parental leave
- Non-birthing parents are eligible for 2-weeks of paid parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
