How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.
We are seeking a Senior Product Manager to lead the strategy, roadmap, and execution of Servicing capabilities across digital and agent‑assisted channels. This role combines deep servicing expertise, retail/offer‑order thinking, and enterprise product leadership, operating at the intersection of commercial strategy, operations, and core technical platforms.
This Product Manager will own the next generation of how customers view, receive, and redeem value across our ecosystem. They will lead the vision, strategy, and execution of end‑to‑end value delivery experiences — redefining what “value” means for customers and how seamlessly it shows up in their journey. Ultimately, this PM will transform value from a static benefit into a dynamic, differentiated experience that reinforces why customers choose and stay with us.
Key Responsibilities
- Own the end‑to‑end product strategy for servicing and value-delivery capabilities, defining long‑term vision, outcomes, and measurable success criteria.
- Lead the next generation of customer value experiences, ensuring customers clearly understand, receive, and redeem value seamlessly across their journey.
- Develop and manage a multi‑year roadmap that balances modernization of core servicing platforms with customer‑facing experience improvements.
- Partner with Engineering, CX, Operations, Marketing, and Commercial teams to deliver scalable, flexible, and reliable servicing solutions.
- Define and evolve value distribution and redemption mechanisms, optimizing for transparency, speed, and personalization.
- Drive requirements, prioritization, and tradeoff decisions, ensuring delivery remains aligned to business goals and platform constraints.
- Champion customer insights and data‑driven decisions to identify friction points, unlock new servicing opportunities, and continuously refine the experience.
- Ensure alignment across the enterprise by communicating strategy, progress, and impacts to senior leadership and key stakeholders.
- Promote operational excellence, ensuring solutions scale efficiently, reduce agent pain points, and support effective servicing workflows.
What You Need To Succeed (Minimum Qualifications)
- Proven success in understanding and managing complex processes.
- Able to demonstrate intellectual curiosity and critical thinking
- Experience translating a business vision into written technical requirements.
- Ability to communicate clearly to business leaders and technical developers.
- Must have the ability to work well with diverse groups in a time sensitive and team environment with minimal supervision.
- Results oriented and capable of meeting or exceeding deadlines with attention to detail and follow through.
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Bachelor's Degree with at least 5+ years of relevant work experience.
- Preferred Major in quantitative discipline such as Management Information Systems, Business Administration, Economics, Finance, or Engineering.
- Combination of at least 5+ years of relevant working experience in Revenue Management, Internal or External channels, Business Intelligence, and Data Analytics.
- Experience in at least one commercial or operations function such as Reservations, ACS, eCommerce, Revenue Management, Sales, or IT preferred.
- Experience working in an Agile environment as a Product Manager/Owner.
Benefits And Perks To Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
