PASSENGER SERVICE AGENTS
PAPHOS AIRPORT
PART-TIME / FULL-TIME
About the Role
Every flight’s journey begins long before take-off, and you are the face of that journey. As a Passenger Service Agent, you ensure passengers feel welcomed, informed, and ready for their travels. Your dedication and attention to detail are vital to our mission of delivering exceptional ground services. You’ll play a key role in keeping operations smooth, passengers delighted, and flights on time.
You’ll be the go-to person for travellers, assisting them from check-in to boarding and beyond. Whether they need help with their tickets, have questions about their flight, or require special assistance, you’ll deliver a seamless, memorable experience.
Main Responsibilities
- Perform passengers’ check-in
- Inspect and verify passenger documentation
- Issue boarding passes and baggage labels
- Manage passenger baggage processing including handling and fee calculation
- Perform passengers’ boarding
- Manage passenger flow, guide and escort passengers through airport facilities
- Make public address announcements as required
- Comply with all airport authority and carrier security requirements and Swissport policies & procedures
- Produce all required, work-related documentation
- Other passenger servicing duties as assigned
Your Profile
- College/ University Degree or equivalent is an advantage
- Passionate about customer service
- Excellent communication skills (written and verbal) in Greek & English
- Computer literate (Microsoft Office)
- Commitment to continuous improvement
- Self-motivated and able to work independently
- Attentive to detail and numerate
- Ability to follow processes and procedures and apply flexible approach when required
- Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
- Previous working experience in customer service will be considered as an advantage
What we offer:
At Swissport, we reward dedication and excellence. You’ll enjoy:
- Competitive pay, including paid overtime and a 13th salary.
- Double pay and an extra day off for public holidays.
- A dynamic, supportive work environment.
- Continuous training and career development opportunities.
Looking for a new challenge?
If you are looking for a new challenge in a rapid and exciting environment in the aviation services industry, are motivated to work in a multicultural company and in a position that allows you to utilize your talents, this will be an excellent opportunity for you!
You will understand that we get many applicants for our jobs and it’s impossible to contact everybody personally. If you therefore do not hear from us, we have chosen for another candidate at this moment.
Equal Opportunity Statement
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
