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Cargo - Account Officer

Singapore Airlines • SG • 2w ago

Job Description

The successful candidate will be part of Singapore Sales (Cargo) team in Cargo Division. He/she will be involved in maximising Sales revenue from freight forwarders to meet performance indicators (e.g. revenue, loads and load factor) for the station set by Sales & Marketing Division.

Responsibilities
1) Revenue/ tonnage performance

Monitor forwarders’ performance and gather market intelligence on competitor activities/ key accounts to facilitate the formulation of appropriate sales strategies.
Engage forwarders regularly to strengthen business relationship and willing to meet customers’ occasional requests outside office hours.
Action on Cargo Space Management (CSM) requests for adhoc support on weak flights by contacting forwarders for more supports.
Monitor and review forwarders allocation utilization with Sales Managers.
Gather market intelligent from the forwarders on the cargo situation and demand locally.

2) Account management function

Primary contact for a number of key forwarders and take responsibility for their performance.
Respond to SQ appointed forwarders and SIN based GSAs requests for quotation (RFQ) for adhoc shipments via SFM/email/calls.
Liaise with SIN reservation to secure space for shipments. Escalate to Sales Manager and NPM team to secure space for shipments.
Consolidate forwarder’s allocation requests and request allocation from the respective Supervisors regions in charge and Sales Managers.
Inform forwarders for space allocation revisions or changes as and when required.

3) Operational matters and other duties

Work closely with operational department to check on loadability of shipment and space requirements before requesting for space to CSM.
Liaise with destination stations to check on technical requirements. Eg: security arrangement at destination, onward trucking at destination, flatbed truck and crane availability, MDL weight limit, clearance time at destination etc.
Liaise with internal departments to check on pricing matters. Eg; Cost of onward trucking, cost of interline arrangement, early lodge in charges, cool room charges.
Coordinate and work closely with various departments to secure additional capacity, plan trucking arrangements and charters.
Update Sales Force Mobility on the adhoc booking and shipments’ status.
Work with Sales Support team to prepare contracts.
Work with accounts to investigate and verify post flight billing disputes.
Assist forwarders on IT system matters such as FHL/FWB messaging procedures.

Requirements