Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job Summary
Develop strategies, supervise dispatch operations, provide advisory support, and ensure compliance with established goals, as well as verify customer service performance.
Responsibilities
- Communicate sales and marketing strategies and mechanisms to both internal and external clients in a timely and appropriate manner.
- Prepare accurate pro forma analyses for each potential client.
- Conduct periodic interviews with clients to obtain feedback regarding their level of service satisfaction.
- Provide appropriate follow-up on customer complaints.
- Communicate client needs to the relevant departments.
- Request required information from other departments in a timely and appropriate manner for the preparation of reports, pro forma analyses, and marketing analysis.
- Prepare, communicate, and follow up on service terms in contracts, including rates, expiration dates, penalties, and other special clauses.
- Prepare accurate feasibility analyses for the launch of new projects and the opening of new stations.
- Fulfill the responsibilities detailed in the station’s QHSE Management System Manual and in the manuals under their responsibility and management, ensuring compliance with requirements in accordance with ISO 9001, ISO 14001, ISO 45001, and ISAGO standards.
Requirements and Competencies
- Bachelor’s degree in Business Administration or a related field.
- Extensive experience in the aviation sector as a Station Manager.
- Basic knowledge of SGHA and international aviation legislation.
- Proficiency in Microsoft Office Suite.
- Fluency in English.
- Strong communication skills, ability to work under pressure, team building, leadership, goal-oriented mindset, negotiation, and conflict resolution skills
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
Join Swissport today and be part of a team that connects the world of aviation!
