Johnson Service Group, a nationally award-winning staffing firm, has an immediate opportunity for a Customer Service Representative for a local municipality in Costa Mesa.Contract | Onsite | $28.00 – $30.00 per hour
Summary: Our client is seeking a dependable, people-oriented professional who enjoys helping others, works well in a team setting, and can handle multiple tasks with accuracy and efficiency. The Customer Service Representative will provide front-line support to customers by phone, email, and in person. This role handles a variety of service requests, assists with billing and payment inquiries, and ensures a positive customer experience.
Responsibilities:
- Greet and assist visitors at the front counter; answer incoming calls and route them to the appropriate department or staff member.
- Respond to customer inquiries related to services, accounts, or billing through phone, email, and in-person interactions.
- Process payments received by mail, online, and in person; balance daily receipts and prepare bank deposits.
- Research and resolve customer concerns or account discrepancies with accuracy and professionalism.
- Maintain customer records and service requests in the billing or database system.
- Support field and administrative staff by providing account or service-related information.
- Explain district policies and procedures to customers in a courteous and clear manner.
- Perform general office tasks such as filing, data entry, and recordkeeping.
Qualifications:
- High school diploma or equivalent required.
- At least one year of customer service and accounting experience.
- Strong communication and interpersonal skills.
- Ability to multitask and adapt to changing priorities.
- Proficiency with basic computer applications (email, databases, spreadsheets).
#D800
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
