Would you like to be accountable for contacting customers (via phone, email) regarding open and overdue items and determine reasons for non-payment?
As (Junior) Cash Collection Specialist you would be also responsible for independent handling of customer’s account receivable portfolio in his area of responsibility by fulfilling main duties.
Sounds interesting? Apply!
Tasks
- Professional and proactive day-to-day contact with customers (via phone and email) in order to ensure timely payments
- Identification of non-payment reasons and payment behavior analysis
- Perform analysis, conduct investigations and reconciliations of accounts as necessary
- Prepare and send documents and reports for customers and internal departments (e.g., statement of accounts, balance confirmation, reconciliation files)
- Manage dunning process. Complete in a timely manner all tasks determined by Collection Strategy and Collection tool
- Coordinate cash collection and customer inquiries in Invoicing and Cash Collection cluster
- Prepare documentation of Collection efforts and cooperate with Sales, Legal and 3rd party Collection Agencies
- Follow confidential data protection rules and ensure compliance with internal guidelines and procedures
- Work with accounting documents and process data and vouchers according to procedures
- Ensure customer’s master data in accounting system to be up to date
*Perform all other duties assigned or delegated by supervisors
Requirements
- Master’s/Bachelor’s degree or at least accomplished 3rd year of studies in economic discipline
- 1 year of experience in the accounting field, pref. AR/Cash Collection for a Specialist position
- Any accounting experience in respective fields (AR, Cash Collection) will be an asset for a Junior position
- Very good command of German (written and spoken), minimum B2 level
- Very good command of English (written and spoken), minimum B2 level
- Any experience with ERP and accounting systems will be a strong plus
- Good command of all Windows applications
- Charted Accountant qualifications will be an asset
- Diligent, independent and systematic approach to work
- Communication skills
- Analytical and conceptual mindset
- Numerical skills
- Team player
- Customer orientation
- Flexibility and adaptability
*CV/Resume required
*Must possess permit to work in Poland
The salary offer for this position will be presented after the interview stage, at the time of extending an employment offer, allowing sufficient time to review and discuss the proposed terms of employment and compensation.
About Lufthansa Group Business Services Sp. z o.o.
Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.
