How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Delta Air Lines is hiring a General Manager to lead our SkyMiles’ relationship with American Express! This individual will lead a team responsible for the product strategy, integration and customer experience of the SkyMiles American Express co-brand card portfolio.
In this role, you will partner closely with colleagues at American Express, as well as with Delta stakeholders across the company, to innovate credit card product design and customer experience, to achieve co-brand growth targets. In addition, the individual be Delta’s primary point person for the American Express partnership beyond Co-brand, such as Membership Rewards and Global Merchant Services.
This role is based in Atlanta, GA and reports to the Managing Director of Loyalty, Co-brand Credit Cards.
Responsibilities
- Partner with American Express and Delta stakeholders to deliver long-term strategy to achieve the industry’s most valuable co-brand portfolio, including driven assessment and applying Delta and Amex data to develop and implement recommendations.
- Drive technology implementations that build new capabilities for direct customer marketing and improve existing customer experience, in close coordination with internal Delta and external American Express teams.
- Maintain a strong understanding of customer needs and credit card competitive environment. Evaluate and prioritize pipeline of new products and features that can further engage existing customers or differentiate Delta’s co-brand portfolio from our key competitors.
- Lead and develop a strong team to evaluate and develop strategies, supporting the growth of the co-brand portfolio, and delivering insights.
- Negotiate new contractual agreements with Amex and ensures delivery of existing agreements. Plan, prepare, and deliver presentations to senior leaders both inside and outside of Delta.
What You Need To Succeed (Minimum Qualifications)
- This role requires to be thoughtful while taking some risks to achieve speed to market.
- Must be analytically thorough, collaborate well and synthesize and communicate sophisticated concepts in a simple manner to different audiences.
- Have a “customer-first” mentality and a passion for building winning products that uniquely meet customer needs. Have commercial foresight and strong influencing skills.
- Blend of both business and technical experience in a corporate setting, with comfort analyzing and synthesizing financial data.
- Experience leading cross-functional teams and developing people (direct or indirect reports). Strong relationship management skills.
- Comfortable and effective interacting frequently with and making recommendations to senior leaders.
- A fast learning, resilient, self-starter with the ability to work independently as well as work well in a team environment with a high degree of autonomy and excel under pressure.
- Demonstrates that privacy is a priority when handling personal data. Embraces a diverse set of people, thinking and styles.
- Must be able to travel up to 30% of the time.
- Consistently makes safety and security, of self and others, the priority.
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Understanding of/experience in credit cards, marketing, and/or loyalty programs, while not required, would be an advantage
Benefits And Perks To Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
- In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
- 10 paid holidays per calendar year
- Birthing parents are eligible for 12-weeks of paid maternity/parental leave
- Non-birthing parents are eligible for 2-weeks of paid parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
