✈️ Reach Thousands of Aviation & Aerospace Professionals for Just $249 — Post in 3 Minutes

Chief Operating Officer Ground Handling

Swissport • Full-time • Frankfurt, DE • 1w ago

About Swissport

We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.

In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.

The culture of Swissport is shaped by our corporate values, which guide our actions and decision-making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company.

"Show You Care" underlines that our actions are perceived and valued from the perspective of the people around us. So, whatever we do, we do it purposefully and consciously, taking in the perspective of our colleagues, customers, and passengers.

“Doing the right things” means that we do the things that are valuable to our colleagues, customers, and passengers. We are trained to do this safely and trusted to do the right thing in any given situation.

"Win as a Team" highlights the importance of teamwork. Either we win as a team, or we fall as individuals. Together, we can surpass ourselves and handle any situation.

These values capture the essence of who we are and our unwavering commitment to excellence, and give actionable guidance for individual behaviour of employees, leaders, and executives, serving as a compass for how to act and deliver.

We are looking for a senior leader to take our operations in Germany & Austria to the next level based in Frankfurt with regular travel.

Key Responsibilities:

• Full accountability for operational excellence across Germany & Austria

• Lead and develop station management and coach the next generation of leaders

• Ensure the highest standards in safety, quality, and efficiency

• Full P&L responsibility: from budgeting to profitability

• Build and maintain strategic relationships with airlines, airports, authorities, and internal stakeholders

• Continuously optimize processes and drive KPI performance (productivity, OTP, customer satisfaction)

• Drive business growth through customer retention and new opportunities

• Champion a culture of continuous improvement and operational innovation

• Act as a trusted partner to the CEO and senior leadership team in driving regional strategy

Your Profile: