Company Description
At Cathay, our purpose is to connect people and cargo with care, excellence, and ambition. As Assistant Manager, Cargo Services, you will play a pivotal leadership role in ensuring that every shipment, every process, and every customer touchpoint reflects our commitment to safety, service, and innovation.
This is a role for a mission‑driven leader who thrives in a dynamic operating environment, builds strong partnerships, elevates service performance, and inspires teams to deliver with pride.
Role Introduction
Why This Role Matters
Cargo is one of Cathay’s fastest‑growing businesses, and your leadership directly shapes how we deliver reliable, customer‑centric solutions across multiple ports. You will empower frontline teams, collaborate with regional leaders, and ensure operations run safely and smoothly - all while contributing to Cathay’s sustainability and digital transformation agenda.
Key Responsibilities
What You’ll Lead & Deliver
Strategic Leadership & Governance
- Execute country‑level cargo operations in alignment with regional strategy to ensure efficient, reliable service delivery.
- Localise global service standards and KPIs to reflect operational realities.
- Set SMART goals for port teams and drive continuous improvement through self‑audits and structured feedback.
- Provide clear, regular updates to Area Cargo Managers on KPIs, station performance, supplier health, and team capability.
- Ensure accuracy and timeliness of supplier invoice approvals through SAP.
Safety, Compliance & Sustainability
- Ensure strict adherence to safety, aviation security, and regulatory requirements, including PLACI (ACAS, ICS2).
- Oversee safe Dangerous Goods handling, cargo build‑up, and aircraft loading.
- Champion the Safety Management System, Emergency Response, and Business Continuity plans.
- Lead investigations into safety or service incidents, promoting learning and accountability.
- Embed sustainable operating practices that reflect Cathay’s ESG commitments.
Customer Experience & Service Innovation
- Resolve customer issues promptly and with empathy across all cargo touchpoints.
- Monitor Cargo iQ and service KPIs to identify gaps and uplift customer satisfaction.
- Ensure premium handling of special cargo and expert‑lift shipments to protect Cathay’s brand promise.
- Contribute insights and ideas to enhance service offerings and drive innovation.
Supplier & Regulatory Partnerships
- Strengthen Supplier Performance Management (SPM) outcomes for CTOs and Ramp Handling Agents.
- Build collaborative, trust‑based relationships with GHAs and GSSAs.
- Represent Cathay effectively with local civil aviation and regulatory authorities.
- Support audit readiness through port audit programs and corporate compliance frameworks.
Operational Excellence
- Oversee trucking, charter, and offline cargo operations for quality and timeliness.
- Leverage data, analytics, and KPIs to monitor trends, resolve bottlenecks, and improve performance.
- Apply lean practices to boost efficiency, ensure SOP alignment, and reduce waste.
- Drive digital adoption including e‑AWB and e‑Freight across stations.
- Support cost governance and optimisation across ground handling, ramp, and trucking operations.
People Leadership & Capability Building
- Build, coach, and inspire high‑performing port teams aligned with Cathay values.
- Mentor and develop talent, collaborating with People Managers and Cathay Academy.
- Create a supportive environment through regular performance dialogues and recognition.
- Foster collaboration, accountability, and a strong safety and service culture.
Operational Duty Holder Responsibilities
- Act as Operational Duty Holder for port MNL and CEB.
- Ensure safe day‑to‑day operational delivery, including contracted services
- Uphold compliance with quality standards, regulatory requirements, and procedural adherence.
E&A
- Emergency and Accident and Crisis Response responsibilities as required
Requirements
What You Bring
- University degree or equivalent; additional logistics, supply chain, or aviation qualifications preferred.
- Lean Six Sigma Yellow/Green Belt preferred.
- 6+ years in cargo services, with at least 3 years in supervisory or management roles.
- Strong knowledge of airline operations and international air freight.
- Mandatory RCO and SHE licences for freighter ports.
- Excellent communication, decision‑making, planning, and time‑management skills.
Grow Your Career With Cathay
At Cathay, we believe in helping you move forward - through learning, stretch opportunities, regional exposure, and a culture built on care, trust, and continuous improvement.
Join us and help deliver cargo that truly moves the world.
- Please note that we will only be able to contact candidates who have been shortlisted for further consideration. **
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.
