Position Summary
Position Summary:
Responsible for field programming, installation, and training for electronics.Coordinates technical issues with internal and external customers.These activities may include but are not limited to specifying products, processing product repairs, and troubleshooting existing product installations. Interacts with manufacturing, engineering, accounting, and customer service personnel, as well as the members of the technical support and technical services departments.Troubleshoot customer problems in cooperation with sales and distribution.
This position does Not Have Direct Reports
Job Description:
Parker is seeking an experienced Technical Support Specialist for our growing electronic refrigeration business. This is a U.S.-based remote role, preferably centrally located in the Southwest or Northeast near a major airport.
Tasks and Responsibilities:
• Program controllers and start up control to ensure proper operation.
• Troubleshoot control issues at start up and after installation.
• Study schematics, manuals, work instructions and other specifications to understand installation, maintenance and repair procedures at both OEM's and end-users.
• Be familiar with various electronic temperature controllers.
• Working knowledge of refrigeration temperature /pressure-based systems and all standard refrigeration components.
• Considerable hands-on experience (minimum 5 years).
• Be able to operate electronic supermarket control systems to demonstrate equipment and to analyze malfunctions.
• Contact customers directly via phone or remote desktop connections to research and diagnose issues.
• Travel to customer sites as needed to carry out installation/commissioning, repairs, maintenance, and training.
• Complete service reports and communicate results of service activity to the customers.
• Evaluate the performance of refrigeration, HVAC, building automation systems.
• Instruct and train customers on proper system usage of building automation systems and controls.
• Follow up on all open issues as directed and work to provide solutions to the customers.
Responsibilities
Skills, Knowledge, and Abilities:
• Ability to read and interpret various electrical schematics, wiring diagrams and reference manuals.
• Knowledge of basic electronic theory.
• Knowledge of refrigeration, HVAC operations and theory.
• Ability to troubleshoot building automation systems and controls.
• Proficient use of Microsoft Windows and Excel.
• Knowledge of data communication and writing practices.
• Understanding of sensors and components used with building automation systems and controls.
• Ability to use a Multi Meter to troubleshoot control processes.
Essential Functions:
- Ability to program and start up refrigeration HVAC and building automation systems and controls.
- Specifies proper product for customer applications in response to direct customer contact or indirect customer contact through a Territory Manager or Customer Service Representative.
- Coordinates product return for service or credit.
- Assist customers with troubleshooting non-performance installed products.
- Liaison with Service Department to authorize warranty repairs, solicit customer purchase orders for non-warranty repairs and inform customers of installation issues which need to be rectified for proper operation of the product.
- Liaison with Manufacturing and Engineering Departments on matters regarding product performance, product design and product quality. Participate regularly in the Customer Concerns and Satisfaction team.Provides input in new product design and development.
- Supports Accounting Department in confirming disposition of credit for returned product.
- Supports Customer Service Department in technical matters beyond the scope of the Customer Service Representative function.
- Assists in the training of new Territory Managers, new Customer Service Representatives, and new Field Service personnel.
Qualifications
Equal Employment Opportunity
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission
