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Manager - Online Reputation Management (CX)

IndiGo (InterGlobe Aviation Ltd) / IndiGo Airlines Jobs • Full-time • Gurgaon, IN • 3d ago

Excellent written and oral communication skills
Required to handle Twitter, Instagram, Facebook, LinkedIn etc handle with a high user base (6.1+ lac fans & followers)
Understanding of tools like Google Analytics, Facebook Insights, Twitter Analytics, YouTube analytics, or any other social media monitoring tools.
Brand Development, Identify Target Customers, Set Clear Objectives, Visual Design and Web, Development Strategy, Promotion Strategy, Engagement Strategy, Conversion Strategy.
Measure & Analyze: - You’ll need to determine the KPIs (key performance indicators) that matter most to your business- Audience Growth, Audience Profile, Audience Engagement, Content Reach, Leads, Response Rate, and Quality, Negative Feedback.
Develops and manages overall social media strategy (objectives, metrics, strategies & tactics, timeline, accountabilities).
Ensures all corporate social profiles are properly claimed, optimized, promoted, and managed.
Manages brand voice of the company in social media.
Facilitates content creation
Monitor and present relevant data, trends, successes, exceptions, etc.
Monitor and analyze social conversations around the brand, competitors, and other relevant keywords
To present daily, weekly, and monthly reports to Sr. Management.
Engage with customers who reach out to us on social media, conduct thorough fact-finding by coordinating with our operations team.

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