Employment Type: Permanent
Contract Duration:
Why you will love working here
At IATA, we represent over 350 airlines worldwide, striving to make
aviation safer, smarter, more sustainable, and inclusive.
• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!
About the team you are joining
The IATA
Operational Safety Audit (IOSA) Program Office is responsible for the design,
delivery, and continuous improvement of the IOSA Program, the airline
industry’s benchmark for operational safety oversight. This highly skilled team
ensures the ongoing integrity, consistency, and effectiveness of the program,
working closely with airlines, auditors, regulators and other industry
stakeholders. You will report to the HEad, IOSA and will be part of a collaborative group dedicated to
maintaining IOSA’s position as the leading global aviation safety audit
program.
What your day would be like
In this
role, you will lead the full lifecycle management of the IOSA auditor pool,
ensuring auditors consistently meet program needs and delivers high‑quality
results. You will play a key role in sustaining auditor capability,
performance, and readiness as the IOSA program continues to mature worldwide. Your
responsibilities include:
Strategic auditor workforce
planning to ensure sufficient capacity and discipline coverage across the
IOSA program worldwide.
Recruitment of new auditors,
including initial qualification assessments, coordination with Training and
oversight to ensure efficient onboarding process.
Ongoing auditor qualification
management to ensure compliance with IOSA program requirements.
Administering a robust auditor management program, leveraging quality data and other performance insights to ensure auditors operate at the highest standards.
Ongoing program improvement and
modernization, ensuring systems, tools, and processes are fit for purpose
and remain relevant to changing industry dynamics.
Supporting strategic
initiatives for IOSA or other IATA programs.
We would love to hear from you if
7+ years’ experience in a
highly regulated, safety‑critical industry is required; airline
operational experience is preferred.
Experience managing technical
experts, such as auditors or inspectors; IOSA, ISAGO or other aviation-related
auditor management experience is preferred.
Strong familiarity with competency‑based
assessments, quality or other performance oversight systems.
Excellent communication and
stakeholder‑engagement skills, with confidence representing IOSA and IATA’s
vision.
Excellent English language
skills; additional languages are an advantage.
Strong organizational abilities
and proficiency with MS Office tools.
Project management knowledge or
experience is beneficial.
Travel Required: 10
Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!
