Role Introduction
To support Cathay Pacific Airways Limited (the “Company”) cabin crew well-being and facilitate their return to work. To administer policies relating to cabin crew attendance and leave support administration and execute these policies in accordance to Company standards and legislation.
Key Responsibilities
Return-to-Work Support:
- Counsel and provide compassionate support to cabin crew with health-related issues to help them recover quickly and return to their duties.
- Oversee cabin crew under the attendance support programs to ensure they receive the care and encouragement they need for a successful recovery.
- Facilitate the Company's Alcohol and Other Drugs ("AOD") policy by administering any necessary follow-up after AOD testing or random testing. Assume the role of "Company Monitor" under the Company Alcohol and Drug Assistance Policy (the "ADA Policy").
- Collaborate closely with the Service Excellence Teams to ensure that cabin crew receive the best possible support.
- Identify and address patterns and instances of malingering and absence abuse cases, ensuring that cabin crew receive the appropriate support and care.
Attendance Related Case Management:
- Observe cabin crew attendance and medical condition to ensure they meet the job's service and safety requirements.
- Work closely with the Group Medical Department ("GMD") and relevant service providers to provide cabin crew with necessary medical assessments, advice and support.
- Identify advanced attendance cases and recommend them to the Attendance Monitoring Committee ("AMC") for employment review.
- Maintain accurate records to ensure the best possible outcomes for any future legal cases.
- Communicate AMC resolutions to cabin crew in a clear and supportive manner.
Cabin Crew Crisis and Incident Management and Other Support:
- Participate in emergency and accident ("E&A") activities as needed.
- Collaborate with other Inflight Service Delivery teams during crises or incidents.
- Assist with the administration and arrangement of cabin crew leave (e.g., annual leave, maternity leave, sick leave, compassionate leave, unpaid leave, etc.) if required.
- Perform any other tasks and duties assigned by the Head of Cabin Crew/Well-being & Leave Support Manager and/or Assistant Manager Well-being & Leave Support, ensuring that cabin crew receive the best possible support and care.
- Deputise Assistant Manager Well-being & Leave Support when required.
Requirements
- Diploma or above.
- At least 3 years relevant working experience.
- Knowledge of cabin crew policies and procedures and a good understanding of the cabin crew culture.
- Good interpersonal and counselling skills.
- Knowledge of the relevant ordinances and best practices to ensure legal and contractual compliance.
- Strong fact-finding, analytical and decision making skills.
- Good command of written and spoken English with local language an advantage.
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
