Position Summary
The opportunity:
We are looking for a Customer Service Officer supporting our engineering services team and mining customers across WA. You’ll manage end-to-end order processing and change orders, issue PO acknowledgements, maintain JDE sales orders, and communicate dispatch dates and lead times via email and Ariba. You’ll expedite critical POs, liaise with internal teams to keep work moving, and support invoice submission, credit card payments, and credits as needed.
This role suits someone who is proactive, detail focused, and committed to safety, compliance, and continuous improvement.
You will report to the Customer Service Team Leader, Australasia and be based in our Welshpool location.
Responsibilities:
Processing customer orders from various channels, handling phone inquiries.
Reporting on order fulfillment.
Reviewing open sales orders.
Assisting with order revisions in our internal systems
Preparing claim information, managing records, and providing backup for key tasks.
Assisting with key accounts and completing monthly reporting while contributing to departmental meetings.
Experience:
More than 3 years customer service experience.
Proficient with ERP, JDE & SAP preferred.
Intermediate to advanced skills in Excel and Outlook.
Experience with customer portals.
Preferred skills:
High level of attention to detail.
Demonstrated literacy and numeracy skills.
Good communication – written and verbal.
Time management/ability to work autonomously.
Why work for Parker?
Professional development training to enhance skills for career progression.
Free onsite parking
Paid Volunteering Leave
Flexible Work Practices
Bonus Scheme
17.5% Annual leave loading
Employee Assistance Program for employees and their immediate family
At Parker we strive to set a positive example for the companies around us.
Parker’s core values are:
Winning Culture – We insist on integrity, honesty, respect and ethical behavior.
Passionate People – We are empowered; every idea counts and every role has a voice.
Valued Customers – We aim to delight our customers by partnering with them and responding to their needs.
Engaged Leadership – We lead by example, demonstrating our values in all circumstances and at all times.
Parker is committed to maintaining a welcoming and inclusive workplace that respects the unique perspectives of all team members. We believe our differences strengthen us. Every day, team members from a diverse range of personal and professional backgrounds leverage their creativity and unique skills to solve problems and improve processes.
Parker Hannifin
Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we’ve enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.
With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation.
Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.
Our Purpose — Enabling Engineering Breakthroughs that Lead to a Better Tomorrow — comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.
By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability.
As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.
