How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
As a Tower Agent, you will work in a dynamic, constantly changing environment and ensure the correct communication and coordination at the center of Delta’s Hub operation in Amsterdam. Focus is on operational performance including, but not limited to, on-time departures (D-Zero), safety, security, customer service delivery and other key performance indicators.
The Tower Agent will serve as an operational liaison between Delta and all contracted business partners within the Amsterdam operation and reports directly to the Operational Service Manager Tower. Operationally the Tower Agent reports to Operational Service Manager Above Wing and Below Wing.
Key Responsibilities
- Liaises with business partners to share updates and ensure safe, punctual, and customer service norms are met.
- Reviews and proactively communicates maximization of airport facilities/gates.
- Partners with the ATL Operations Customer Center and other Hub Coordination Centers.
- Distributes daily, weekly, and monthly operational reports.
- Participates in daily briefings and actions operational concerns.
- Monitors inbound customer flow connections and provides analysis.
- Monitors, adjusts, and transfers load data.
- Coordinates during IROPs.
- Participates in innovation projects.
- Forecasts and places aircraft catering orders.
- Assists Crew Accommodation team with hotel and transportation planning.
- Ensures adherence to system aircraft cabin changes.
- Additional tasks may be required based on business needs.
What You Need To Succeed (Minimum Qualifications)
- Must have valid authorization to live and work in the EU (including the Netherlands) at the time of application. Delta does not provide visa sponsorship for this role.
- Must be at least 18 years of age.
- Fluent in English (written and oral).
- Able to read, write, and comprehend detailed job instructions.
- Strong listening and communication skills to identify customer needs and provide appropriate direction.
- Flexibility to work varying shifts, extended hours, and on‑call requirements.
- Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
- Able to manage conflict and resolve problems effectively.
- Possess basic computer skills and proficiency in Microsoft Office applications.
- Able to balance multiple priorities within established time constraints.
- No disqualifying history with law enforcement (required for airport access pass).
- (If transferring internally) Must be performing satisfactorily in current position.
- Consistently prioritizes the safety and security of self and others.
- Demonstrates that privacy is a priority when handling personal data.
- Embraces diverse people, thinking, and styles.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Knowledge of DL One Source system.
- ACC/Hub Tower experience preferred.
- Knowledge of OSS and RES automation systems.
- Airport Customer Service operational experience.
- College education or equivalent preferred.
