About Delta Tech Hub:
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
Key Responsibilities:
Cross Functional Partnership:
- Partner with Sales Innovations, Sales Business Development, Enterprise Architecture, and business product owners to support new and existing products within the Sales IT portfolio.
- Coordinate activities with internal and external technology owners and service providers.
- Consult with Delta project teams, and external vendors or consultants to ensure project and product integrity.
Product & Backlog Management:
- Create and maintain the product backlog for Sales IT Self Service, the B2B Partner Portal, and Incentive systems.
- Conduct planning sessions to prioritize work for upcoming sprints and facilitate refinement and planning activities.
- Ensure product acceptance and readiness at key phases of the delivery cycle.
- Develop communication materials and lead communication efforts related to product updates, priorities, and future roadmaps.
Technical Delivery & Support:
- Engage directly and regularly with development and delivery teams.
- Keep solution documentation current, accurate, and accessible.
- Map and track technical dependencies across teams and systems.
- Serve as a point of contact for technical issues, documentation creation, and service level monitoring.
- Ensure Delta methodology, standards, and procedures are adopted and implemented.
- Verify that technical solutions meet customer business goals and maintain high customer satisfaction.
Design & Implementation:
- Attend and lead design sessions with the product team.
- Assist with the design, development, and implementation of Sales initiatives.
- Support the design of APIs for model consumption and execution strategies to enable efficient integration with client applications.
- Create and maintain development ready artifacts (user stories, requirements, diagrams, data mappings, etc.) tailored to evolving team needs and a hybrid Agile delivery model.
Minimum Qualifications:
- Bachelor’s degree in business, Computer Information Systems or related field
- 7+ years of experience defining and documenting business application features and requirements, and designing, developing, integrating, and operating business applications.
- Strong problem-solving skills with the capability to understand and set direction for complex technology integrations.
- Knowledge of deploying and managing cloud based infrastructures such as AWS and Salesforce Experience Cloud.
- Proficiency with SQL and NoSQL databases.
- Experience building applications using Microservices Architecture.
- Experience with VersionOne and Git (GitHub or similar tools).
- Expertise in Agile/Scrum methodologies.
- Excellent written and verbal communication skills, with the ability to communicate effectively across all levels of the organization.
- Strong teamwork and collaboration skills.
- Self-motivated learner with the ability to quickly adopt new technologies and deliver results.
Behavioral Competencies:
- Lead initiatives with high accountability, create a collaborative environment with a solution-based approach.
- Serve as a trusted advisor and mentor for the team offering technical advice.
- Ability to communicate with precision, engaging team and stakeholders to build trust and reliable working relationships across cross-functional teams and geographies enabling organizational alignment.
- Ability to set priorities with the team by understanding interdependence, inspiring team members with consistent focus, quality output, and timelines.
- Constantly keep oneself updated on current technology & trends to drive innovative decisions through piloting forward-thinking approaches to complex problems in one’s own area of work.
- Inquisitive to understand customer priorities and business challenges while creating value for technical solutions.
Preferred Competencies:
- Experience developing, testing, and deploying APIs.
- Functional knowledge of the airline business or airline IT processes; B2B Partnerships (Agency and Corporate Travel Management) relationships.
