As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The role
An exciting opportunity to join British Airways as a Crew Success Advisor on a permanent basis.
Our dynamic team of advisors support our cabin crew from both London Heathrow and London Gatwick as well as our busy operation 365 days a year. No day is the same as we are the first point of contact for over 16000 crew member who look to us to support them with everything from roster support for when life happens to general day to day enquiries about uniform, maternity leave etc.
What you’ll do
- Support our Cabin crew both over the phone and online, being their first point of contact.
- Provide advise and support on a wide range of topics ensuring that we balance the needs of both the crew members whilst maintaining operation stability.
- Support the day to day running of the cabin crew operation in conjunction with the Crew Success Partners, Cabin Crew Operations Managers, Resource Delivery and Global Operations teams.
- Ensure that support processes are up to date and fit for purpose whilst looking at the best options to support our crew.
What you’ll bring to British Airways
- Excellent communication and interpersonal skills.
- Strong attention to detail and organisation skills.
- Curiosity and a passion for delivering excellent customer service.
- Emotionally resilient and adaptable in challenging situations.
Your experience
- Experience working in a complex, operational environment is desirable.
- Experience in telephone or online support is desirable.
Note - full training will be provided, including all systems and processes to ensure you are able to support our cabin crew and the operation effectively.
Recruitment Timelines
Please note that successful applicants will need to attend an assessment and interview between 13 and 17 January 2025.
What we offer
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
