Job Profile
Vista integrates a unique portfolio of companies offering asset-free services to cover all key aspects of business aviation: guaranteed and On Demand global flight coverage; aircraft leasing and finance; and cutting-edge aviation technology.
Our global team of Billing Coordinators, is responsible for the management of the end-to-end billing process for a dedicated group of Program clients.
VistaJet's signature Program membership offers customers a bespoke subscription of flight hours on its fleet of mid and long-range jets, to fly them anytime, anywhere.
Your Responsibilities
Reporting to a UK Billing Manager, you will join a multinational team, and be the dedicated point person for our exclusive group of program clients. This will include handling the precise calculation and timely distribution of invoices, whilst being their go-to resource for addressing any queries.
- Reviewing flight activity on a daily basis, checking that all details are correct and working with our Operations team to ensure accuracy of coding, cost and sales values, and categorisation of flying.
- Producing accurate customer invoices, ensuring alignment with the customer contract and any special terms (including the correct application of hours and rates).
- Calculating and adding any additional charges or notes to the invoices.
- Working with the Program sales team to review and approve any unusual invoices before sending out to customers.
- Ensuring that all customer balances for cash and hours flown are maintained and accurate, incorporating cash receipts and invoices.
- Monitoring customer balances, incorporating flights not yet billed, and informing Customer Services when a customer nears the minimum balance required to continue flying.
- Generate and send out customer statement, sending initial chaser emails as required.
- Responding to customer queries regarding invoices and working with Sales to resolve issues as required.
- Creating reports on flying activity and other statistics.
- Reporting differences between estimated and actual billing.
On-Call duty during weekends will be required. The schedule is alternated between team members.
Required Skills, Qualifications, and Experience
- You’ll use your impeccable eye for detail and prior experience of interpreting complex client contracts to ensure that all invoices have been calculated accurately.
- Prior experience of reconciliation, in order to reconcile information from our in-house client system with our accounting system, SAP. Familiarity with SAP will be useful but is not essential.
- Intermediate/Advanced Excel skills are essential, including capability with pivot tables, v-lookups and formulas.
- You will be able to work at a fast pace, sometimes under pressure, in order to manage a challenging workload for demanding clients.
- Strong written and spoken English is essential when interacting with our discerning clients. Additional language skills may be useful but are not essential.
