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At Air Canada, we are passionate about building great product experiences that help our customers travel the world. As we continue to grow the company into a global champion, product management and IT is playing a leading role in all aspects of our customer’s journey. As a part of that growth, we are not only investing in what we build and how we build it, but the culture we are building around it as well.
Air Canada seeks a highly motivated, detail orientated product owner to join the Air Canada IT team. As a Product Owner within the Corporate Products team, you will promote agile ways of working and continuous improvement across product and business teams. You will build strong relationships with business partners, serving as a trusted resource for all technology-related inquiries and solutions. Your role will include delivering timely insights and business case analyses to leadership, ensuring impact to business and product issues are effectively communicated.
The Product Owner acts as the bridge between business needs and technical delivery, ensuring solutions are practical, scalable, and aligned with organizational priorities. The role requires strong stakeholder management, the ability to translate complex operational workflows into clear product requirements, and a commitment to continuous improvement in how teams deliver value. The successful individual must be customer centric and have a passion for the travel industry and must be comfortable working in a high-paced, high-energy, collaborative environment with a focus on a continuous product delivery model.
Responsibilities:
- Take ownership and responsibility for the product backlog, ensuring features and improvements are clearly defined, prioritized, and aligned with business goals.
- Translate business processes and operational workflows into actionable user stories and clear acceptance criteria for development teams.
- Partner with business stakeholders to understand operational challenges and identify opportunities for digital solutions that improve efficiency and user experience.
- Facilitate discovery sessions and workshops with stakeholders to gather requirements, validate product direction, and refine solutions.
- Collaborate closely with engineering teams during sprint planning, backlog refinement, and release planning to ensure efficient product delivery.
- Ensure product features are delivered with clearly defined requirements, acceptance criteria, and stakeholder alignment.
- Support the rollout of new tools, processes, and product features by working with business teams to drive adoption and gather feedback for continuous improvement.
- Coordinate with other IT product teams and business units to manage cross-team dependencies and ensure solutions integrate effectively within Air Canada’s technology ecosystem.
- Create Business requirements documents and formalize business cases for IT intake.
Qualifications
- Bachelor’s degree in Business, Technology, or a related field.
- 3+ years of experience in product ownership, business analysis, or digital product delivery.
- Strong ability to translate business requirements into technical specifications and user stories.
- Experience working with Agile development teams and managing product backlogs.
- Excellent communication and stakeholder management skills.
- Strong organizational and prioritization abilities in a fast-paced environment.
- Experience working with complex stakeholder environments and balancing competing priorities across multiple business groups.
- Experience working with internal enterprise tools or operational systems is an asset.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
- Airline or travel industry experience (Commercial, Loyalty, Operations, Cargo, Call Center) is considered a plus.
Conditions of Employment:
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
