Welcome to this recruitment process with Vueling!
Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find here encourages you to apply so we can get to know you and stay connected.
Let's start by getting to know us better!
At Vueling, we love things to happen. We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.
Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills.
We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.
Job Purpose
Represent, oversee and manage real-time airport operations at Vueling’s designated station(s), across end-to-end on-site ground handling, turnaround execution, service quality and stakeholder coordination, in line with aviation regulatory requirements, airport procedures, safety standards and Vueling company policies (including resource optimisation and punctuality targets), in order to deliver safe, seamless and efficient operations that protect the airline’s brand and commercial interests, enhance customer satisfaction and maximise on-time performance.
Main Accountabilities
Ensure constant and effective communication with key stakeholders.
Make immediate operational decisions in line with company and regulatory standards.
Allocate and optimise resources dynamically during real-time operations.
Supervise ancillary service management and ensure compliance with established standards.
Anticipate and prepare for operational disruptions.
Monitor and report incidents or deviations from standards.
Support, mentor, and lead handling teams during operations.
Manage night and off-peak operations.
Enforce discipline and procedural compliance among handling teams.
Complement the Duty Managers team by performing Duty Management tasks when required, working shifts as needed and complying with duty standards, including wearing the Vueling uniform when operating in shift mode.
Represent Vueling at the airport by defending the airline’s operational, commercial and brand interests and, when required, formally voting on Vueling’s behalf in airport governance and coordination forums.
Oversee safety and security compliance during operations.
Main Responsibilities - Tasks
Maintain seamless coordination with handling supervisors, Vueling’s IOCC, airport executives, and Vueling Airport Support teams, enabling swift and informed decision-making to minimise disruptions.
Resolve operational issues efficiently while adhering to the Vueling Operations Manual, regulations, and aviation best practices, ensuring compliance and safety.
Achieve efficient resource utilisation by reallocating staff and equipment based on current operational demands, ensuring punctuality and costeffectiveness.
Ensure accurate billing and handling of ancillary services, such as baggage fees and service addons, enhancing ancillary revenue while maintaining high service quality.
Mitigate the impact of delays or cancellations by implementing proactive measures, such as coordinating with handling teams, reallocating resources, and preparing contingency plans.
Provide actionable reports on operational inefficiencies, safety concerns, or service deviations, facilitating continuous improvement and compliance.
Foster a productive and professional work environment by guiding teams, addressing challenges promptly, and maintaining high morale and engagement.
Safeguard Vueling’s position and decision rights locally, ensuring that airport-side agreements, priorities and crisis responses support safe, compliant and efficient operations while protecting the airline’s reputation and interests.
Main Relationships
Local stakeholders (airport authorities, handling management, other operators and governmental bodies).
Handling Teams (Supervisors and Chiefs of Service).
Vueling IOCC.
Customer Response Team
Airport Executives.
Iberia Handling Teams.
Security Services.
Passengers.
Education
Bachelor’s degree in Business Administration, Aviation Management, or a related field. This academic background accelerates the understanding of airport operations, customer service strategies, and resource management. People without a degree but with extensive hands-on experience in airport operations or handling may also be considered
Experience
Minimum 3-5 years of experience in airport operations, handling, or passenger services. Experience in high-traffic international airports is essential to provide exposure to complex operational challenges.
Customer Service Standards, with knowledge of processes related to ancillary services, complaint management, and service recovery.
Deep understanding of EASA, IATA, and Vueling-specific operational standards (e.g., Operations Manual).
Resource Management, with familiarity with staff allocation strategies and productivity metrics, such as hours-per-aircraft turnaround.
Comprehensive knowledge of safety and security requirements, including managing incidents involving passengers, equipment, or aircraft.
Languages
English C1
Local Language C1
Location
Tenerife, Canarias.
Level 5
We are the only Top Employer airline in Europe
For the second year running, Vueling is the only European airline and the only low-cost airline in the world to obtain this certification. The Top Employers Institute programme certifies organisations based on the participation and results of their HR Best Practices Survey. This survey covers six HR domains consisting of 20 topics including People Strategy, Work Environment, Talent Acquisition, Learning, Diversity, Equity & Inclusion, Wellbeing and more.
🟡 #FlyToYourFullPotential
Every single person who works with us is unique. Join us is accepting the invite to fly to your full potential through self-development and pursuing your professional passion. Our employee value proposition and benefits include staff travel, discounts, a flexible working model, and more! Want to learn more? Click here.
🟡 Our Culture
We thrive on teamwork and collaboration. Joining our team means being part of a cohesive unit that works together, shares knowledge, and supports each other.
Our positive working atmosphere is unique and essential to our productivity and growth. You'll be surrounded by diverse and dynamic professionals. We are passionate about what we do: Connecting People and Places! Learn more about our Mission, Vision, & Values.
🟡 Our Recruitment Process
Your experience as a candidate is critical for us. We firmly believe that understanding our process will alleviate anxiety and ignite your passion for this extraordinary experience! Please take a closer look at how our process works.
