Finnair is a diverse community of professionals who work ambitiously with a big heart and commitment. A strong safety culture is our priority and at the core of our everyday work, never taking it for granted. We are committed to doing our share in solving the climate challenge by determinedly following our science-based pathway to decarbonize our operations. We find meaning in our purpose: With our heart in Finland, we make every journey better, today and tomorrow. Our values – Always Safe, Customer at Heart and Stronger Together – guide us in everything we do. We are now looking for a driven legal professional to a LEGAL COUNSEL, DISPUTE RESOLUTION role to join our Customer Care unit. This is an exciting opportunity for a lawyer in the early stages of their career who is ready to take on real responsibility from day one. You will be working at the heart of our customer care legal function, managing dispute proceedings, driving process improvements, and collaborating with a wide range of stakeholders across the organisation. As part of the dispute resolution team responsible for passenger rights, you will develop and deepen your expertise in an international, fast-paced aviation environment. This is a fixed-term position starting as soon as possible and lasting until the end of August 2027. What You Will Do: Dispute Management Manage consumer disputes escalated to courts and authorities in Finland and abroad, ensuring the most appropriate and effective approach is taken for each case. Draft formal responses to relevant authorities on customer dispute matters. Collaborate with internal teams and external legal partners to resolve cases efficiently. Support colleagues on complex and dispute-prone cases, sharing your expertise where needed. Process Development Identify opportunities to enhance and simplify dispute resolution processes. Drive improvements across the organisation to reduce the number of cases that escalate to formal disputes. Stay ahead of evolving passenger rights legislation and translate changes into practical internal guidance. Ensure that the best possible evidence is gathered and secured for dispute proceedings. Stakeholder Engagement & Training Build strong working relationships with internal and external partners. Deliver training on passenger rights and dispute resolution to relevant teams across the business. Support colleagues with complex customer claims. What We Are Looking For: OTM or L.L.M. degree. Approximately 3 years of relevant experience, ideally in the aviation industry or in a role involving consumer disputes or regulatory proceedings. Understanding of aviation-related laws and regulations, in particular EC Regulation 261/2004 and the Montreal Convention of 1999. Excellent written and spoken communication skills in both English and Finnish, additional languages are a merit. Strong organisational and time management skills. Sharp attention to detail, balanced with the ability to see the broader picture. Ability to simplify and clearly communicate complex legal matters. Collaborative and collegial working style. Proficiency in MS Office and relevant case management tools. Curious and proactive, with a genuine drive to learn and share knowledge. Comfortable taking initiative and proposing improvements. Analytical, quality-oriented and solutions-focused. Working at Finnair: We offer you an exciting opportunity to work in the fast-changing aviation and international travel industry in a culture that drives and enables professional development and continuous improvement. You will be supported by internally highly rated supervisory work with modern leadership practices that we constantly develop. We are happy to enable our employees to enrich their lives and fulfill their travel dreams by offering a wide leisure travel benefit. We also support the health and wellbeing of our employees through our own Sickness Fund insurance benefit, Epassi sport (culture, health & wellbeing or commuting benefit), gyms around the Finnair campus and activities organized by our hobby clubs. Are you interested? Get onboard! Please submit your application with your CV, cover letter, and salary expectation no later than Thursday, 16 April 2026. In case you have any questions about the role, please contact Johanna Landtman (Legal Counsel, End2end Disruption Management) by email at Johanna.Landtman@finnair.com or by phone +358 40 4110810 on the specified hours stated below (GMT +03:00): Tuesday, 7 April between 1pm to 2pm Friday, 10 April between 10am to 11am Please note that we do not process applications submitted via email. Our people are key to our success and the foundation that makes Finnair unique. We are committed to creating a safe work environment where all our people can thrive and succeed. We cherish diversity and strive to employ people with different backgrounds and experiences, to bring together multiple views to foster our business success. According to our employee survey, respecting diversity is at a high level in our work community. You are welcome to join Finnair as your authentic self. Finnair is a network airline that specialises in passenger and cargo traffic between Europe, North America and Asia. It also offers package tours under its Aurinkomatkat-Suntours brand. Finnair offers direct flights to approximately 40 countries and over 100 destinations.
