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Lead, organize, and support staff to foster a culture of teamwork, motivation, accountability, and pride within a diverse, multicultural environment.
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Develop future leaders by coaching managers and supervisors in effective leadership and operational management skills.
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Oversee staff performance to meet business needs and ensure compliance with carrier Service Level Agreement standards.
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Ensure operational leaders properly guide Ramp Agents and Warehouse Agents in adhering to all safety rules, procedures, and established standards.
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Support employee relations efforts, including conflict resolution, performance evaluations, counseling input, and termination recommendations.
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Maintain strict compliance with Airport Police, TSA, USCBP, and FAA security regulations; challenge any individual without proper airport identification in WFS facilities or Airport Operational Areas (AOA).
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Prepare and deliver operational reports, including weekly, monthly, and ad hoc data as required.
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Complete injury and damage reports in accordance with company and regulatory requirements.
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Ensure post-accident and post-injury testing is conducted when required.
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Assist customer representatives by providing data and documentation for compliance reporting and audits.
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Maintain required employment records and coordinate mandatory airport-related appointments, including badge renewals, USCBP interviews, and other government‑required meetings.
