Position Summary
Position Summary
The Digital & IT Technical Specialist Level 1 contributes to the implementation and support of industrial connectivity and data platforms used to collect, normalize, contextualize, and deliver manufacturing and asset data for analytics, reporting, and operational applications. The role performs configuration, troubleshooting, monitoring, and documentation for plant/edge connectivity solutions and associated systems (e.g., historians, SCADA integration, Ignition, IGS), partnering with IT, OT, engineering, and site teams to maintain secure and stable operations.
Scope/Supervision and Interaction
- Scope: Site and/or multi-site support for industrial connectivity and data services, including edge connectivity, historian interfaces, and data integration patterns.
- Supervision received: Works under general direction of a senior technical lead, platform owner, or manager. Executes defined work with increasing independence.
- Supervision exercised: None.
The Digital and IT Sr. Technical Specialist Level 1(Operations & Quality) will have excellent analytical skills to understand and meet business requirements, solve problems using best practices and standard IT solutions. This is a hands-on systems/data analysis and technical role, that collaborates with the business users, technical teams, and vendors for solution implementation projects. You will play a champion role in identifying business requirements, analyzing current state business processes and systems, mapping requirements to future state system capabilities, and configuring, training, implementing, and supporting enterprise solutions.
The role will also be responsible for maintaining/supporting one or more systems supporting manufacturing operations and enhancing/maintaining future state systems post project implementation. Typical methods and tools used include conducting root cause & corrective actions and working with business stakeholders and IT teams to drive improvements.
Responsibilities
Key Responsibilities
Industrial Connectivity & Edge Enablement
- Configure and support plant/edge connectivity solutions enabling reliable data movement between OT systems and enterprise platforms.
- Assist with deployment and support of industrial integration components such as IGS, Ignition, and related gateway services.
Implement and support standard industrial communication methods including OPC UA, MQTT, and common controller/data-source interfaces as directed.
Data Platform Operations (Historians, Contextualization, and Delivery)
- Support historians and data acquisition pipelines, including tag onboarding, basic naming alignment, and data quality checks.
- Assist in data contextualization activities (e.g., mapping tags to assets/equipment, production lines, work centers, maintaining reference metadata).
Support data delivery and integration patterns via APIs (e.g., REST), file-based exchange, or platform connectors, following approved standards.
Monitoring, Reliability, and ISA-95 Level 2 Support
- Provide ISA-95 L2 operational support for connectivity and data platform services:
- Triage incidents, perform root-cause troubleshooting, and restore services within SLA expectations.
- Monitor platform health, connectivity status, and data flow using approved tools and dashboards.
- Execute routine maintenance tasks (service restarts, certificate updates as directed, connector validation, log review).
Maintain accurate operational documentation (runbooks, configuration records, known error articles).
Collaboration and Continuous Improvement
- Coordinate with OT, engineering, and IT teams to plan and execute connectivity changes with minimal production impact.
- Contribute to standardization efforts (templates, onboarding checklists, configuration baselines).
- Support secondary touchpoints with manufacturing applications by ensuring data availability and integration readiness.
Qualifications
Qualifications
- Bachelor’s degree in information technology, Computer Science, Engineering, Automation, or related field
- 5 years or more experience in one or more of the following environments:
- Manufacturing/industrial IT (OT/IT interfaces)
- Systems integration or plant-floor data collection
- Platform operations/support for industrial software
Preferred Experience / Skills
Parker Hannifin
Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we’ve enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.
With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation.
Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.
Our Purpose — Enabling Engineering Breakthroughs that Lead to a Better Tomorrow — comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.
By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability.
As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.
Equal Employment Opportunity
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission
