Org Marketing Statement
Parker Meggitt is an international leader in the aerospace, defence and energy markets, employing more than 60,000 people at over 40 manufacturing facilities, and regional offices worldwide.
Working closely with our customers, Parker Meggitt delivers technologically differentiated systems and products for the most demanding environments, with high certification requirements for applications across its core end markets. Through focusing on engineering and operational excellence, Parker Meggitt builds broad installed bases of equipment and provides services and support across a fleet of approximately 73,000 aircraft.
Business Core values:
Winning culture, valued customers, passionate people, and engaged leadership are what have allowed us to become the company we are today.
Position Summary
Job Title: Customer Support Administrator
Location: Coventry, Ansty Park
Hours: Mon-Thurs, (08:00-16:30), Fri (08:00-15:30)
Duration: Permanent
The Role:
Are you someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering exceptional customer service?
We’re recruiting for a Customer Support Administrator to join a high-performing team within a global aerospace organisation. This is a fast-paced, customer-facing role where you’ll take ownership of key accounts, ensuring orders are processed accurately and customers receive a seamless, responsive service.
You’ll act as the central point of contact between customers and internal teams, managing everything from quotations through to delivery, playing a vital role in both customer satisfaction and commercial performance.
Responsibilities
Responsibilities of the role:
Manage customer enquiries, providing timely and professional responses
Prepare and issue quotations, working closely with pricing and estimating teams
Process and acknowledge customer orders accurately within agreed timelines
Track global deliveries and proactively communicate updates or delays
Resolve customer issues relating to orders, logistics, or billing
Collaborate with internal teams (logistics, production, finance) to ensure smooth order fulfilment
Follow up on quotations and support revenue generation
Qualifications
Skills required:
Previous experience in customer service, sales support, or order management
Experience using ERP systems, such as SAP
Experience working in a fast-paced, time-critical environment
Strong communication and problem-solving skills
High level of organisation and attention to detail
Ability to manage multiple priorities and work under pressure
Closing Statement
Benefits:
Free car parking, Competitive pay package, Career progression opportunities, Pension up to 10% company contribution, Holiday 25 plus stats, Subsidised canteen with Starbucks, Life Assurance, ACIP, (Annual Cash Incentive) Employee Assistance Program for Health & Wellbeing, Employee Perks – offering our employees discounts on a huge variety of goods and services, Income Protection, Business Resource Groups, and Volunteering day off.
Equal Opportunities Disclaimer
Parker Meggitt promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
