Gestionnaire des contrats de services / Services Contract Manager
***English job description follows***
Description de l'emploi :
Vous avez une expérience en Contrat, Achat, Logistique ou Finance et vous souhaitez évoluer et développer de nouvelles compétences? Ce poste est pour vous!
Le programme d'avions commerciaux A220 recherche un gestionnaire de contrats pour rejoindre notre équipe Contrats de Services basée à Mirabel (Québec, Canada), où vous assurerez le suivi de la validité (péremption) des crédits et allocations conformément aux clauses contractuelles. Vous serez également responsable de la facturation des services A220 fournis par Airbus Canada (training, upgrade, etc) et d’obtenir le paiement de nos clients.
Vous serez le pivot de la relation contractuelle post-livraison, garant de l'application des droits de validité et de la facturation. Votre objectif sera de transformer nos obligations contractuelles en satisfaction client et d’assurer que nos revenus soient satisfaits.
Vous ferez partie de l’équipe Contrats de Services, qui est en charge de la négation des supports packages A220 pendant la négociation de ventes des avions, de la gestion des contrats, de la négociation des contrats et de la garantie avion.
L’organisation de l'équipe est établie de manière à promouvoir la collaboration transversale de manière autonome, en se soutenant mutuellement et en apprenant collectivement.
Votre environnement de travail :
Le siège du programme d'avions commerciaux A220 est situé à Mirabel, dans la région métropolitaine de Montréal, à proximité de la ville dynamique de Montréal. Réputée pour son environnement paisible et sûr, la région offre une grande qualité de vie aux jeunes professionnels ou aux professionnels expérimentés, ainsi qu'aux familles, en équilibrant parfaitement les opportunités de carrière et les activités de plein air, ce qui en fait un endroit vraiment spécial où il fait bon vivre.
Parce que nous prenons soin de vous :
Avantages financiers: Salaire attractif, bonus annuel, régime d’assurances collectives, régime de retraite et régime d’achat d’actions.
Équilibre vie privée / professionnelle: Une politique de travail hybride (selon les besoins opérationnels), une cafétéria sur site, une politique de congés très concurrentielle.
Bien-être / santé: Programme d’Aide aux Employés (PAE), programme de rabais, service médical sur site, accès à un service de navette publique entre Laval (station de métro Montmorency) et Mirabel et application de covoiturage.
Développement individuel: des opportunités d’évolution et des possibilités de formations nombreuses (catalogue de plus de 10.000 e-formations disponibles en libre accès pour développer votre employabilité, certifications, programmes de développement accéléré, mobilité nationale et internationale).
Chez Airbus, nous vous aidons à travailler, à vous connecter et à collaborer plus facilement et de manière plus flexible. Partout où cela est possible, nous favorisons la flexibilité dans nos modes de travail afin de stimuler l'esprit d'innovation.
Vos défis:
Votre profil:
Ce travail nécessite une prise de conscience liée à tous les risques potentiels de conformité et à un engagement à agir avec intégrité, ces valeurs sont le fondement du succès, de la réputation et de la croissance durable de l'entreprise.
Vous ne semblez pas correspondre à 100%? Pas d'inquiétude! Airbus vous accompagnera pour trouver le poste qui correspond le mieux à vos compétences et aspirations.
Donnez une nouvelle dimension à votre carrière en soumettant votre candidature en ligne maintenant !
*************************************
Job description:
Do you have experience in Contracts, Procurement, Logistics, or Finance and are looking to evolve and develop new skills? This position is for you!
The A220 Commercial Aircraft Programme is seeking a Contract Manager to join our Services Contracts team based in Mirabel (Quebec, Canada). In this role, you will monitor the validity and expiration of credits and allocations in accordance with contractual clauses. You will also be responsible for invoicing A220 services provided by Airbus Canada (training, upgrades, etc.) and securing payments from our customers.
You will be the focal point of the post-delivery contractual relationship, acting as the guardian of validity rights and billing accuracy. Your goal: transform our contractual obligations into customer satisfaction while ensuring our revenue targets are met.
As part of the Services Contracts team, you will join a department responsible for negotiating A220 support packages during aircraft sales, contract management, and aircraft warranty.
Our team is organized to promote cross-functional collaboration and autonomy, where we support one another and learn collectively.
Your working environment:
The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone’s throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home.
How we care for you:
Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.
Work / Life Balance: A hybrid working policy (based on operational needs), on-site cafeterias and a highly competitive holiday policy.
Wellbeing/Health:Employee Assistance Program (EAP), Discount Program, on-site Medical Service, access to a public shuttle service between Laval (Montmorency metro station) and Mirabel, and a carpooling application.
Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.
Your Challenges:
Customer Relations
Act as the primary interface for internal stakeholders and A220 customers (operators, MROs, third parties) regarding the management of signed service sales contracts.
Establish and maintain a commercial relationship based on trust by actively listening to and clarifying customer needs, requirements, and concerns.
Propose solutions that protect the interests of Airbus.
Customer Allocations
Monitor customer allocations granted through service contracts and/or the A220 Purchase Agreement support package.
Ensure rigorous follow-up of these allocations with the customer and manage credit notes made available to A220 clients.
Securing Payments
Implement and monitor billing and payment procedures.
Ensure payments are received within agreed timelines.
Identify and resolve billing or payment discrepancies.
Accounts Receivable & Debt Recovery
Implement recovery strategies tailored to different customer profiles and debt seniority.
Lead the resolution of commercial disputes blocking payments and ensure proactive management of working capital (Cash-in).
Negotiate payment plans and schedules; document all recovery actions and customer communications.
Update tracking information in the system; identify doubtful accounts and propose appropriate solutions (formal notices, litigation, etc.).
Progressively reduce outstanding accounts receivable.
Continuous Improvement
Tools: SAP
Your Profile
You possess the following skills and experience:
Background: Relevant education/experience in Accounting, Finance, Administration, or a related field (5 years of experience).
Contractual Acumen: Ability to interpret complex contracts to monitor contractual rights and obligations.
Communication: Excellent written and verbal communication skills in both English and French (essential).
Negotiation: negotiation and persuasion skills.
Organization: Rigor, organization, and high attention to detail.
Autonomy: Ability to work independently and manage competing priorities.
Mindset: Problem-solving skills, initiative.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.
Take your career to a new level and apply online now!
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Airbus Canada Limited Partnership
Permanent
Professional
Customer Account and Service Management
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
