Job Profile
The IT Support Technician is responsible for Level 1 & 2 IT support offered to our users from all Vista Global Offices. Seen as the face of IT, you will be carrying out IT Support tasks both remotely and via desk-side support. The goal is to provide an efficient and reliable IT Service by utilizing ITIL Principles and aligning them to Vista Global fast pace and growing IT environment. Works closely with our internal IT teams; Application Support Analysts, and also IT Infrastructure Specialists. Also, responsible for using and contributing to IT Support operational procedures and processes, reporting to the Global IT Support Manager under the r supervision of an IT Support Team Lead.
About Vista
Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands. Vista’s end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating global operations, and leveraging AI and machine learning to optimize pricing and fleet movement. Comprised of the Product Management, Engineering, and IT teams, Vista Tech’s mission is to enhance transparency and accessibility in private aviation through the development of the world's largest digital private aviation marketplace. In achieving this, Vista Tech always ensures the utmost safety and efficiency for FLIGHT CREW, EMPLOYEES and Members, while fostering a culture of innovation and excellence.
Your Responsibilities
- Responsible for Level 1 & Level 2 IT Infrastructure and Applications; some project tasks ad hoc Infrastructure task (Datacentre and Comms Room Racking)
- Participate in Team Meetings and Communication
- IT Ticket Logging and Queue management
- Keep track of status of the ordered equipment & supplies using inventory management tool
- Support of other IT Functions such as Application Support and Infrastructure Teams
- Identify improvements to IT documentation, processes/procedures, and tickets
- Logical thinker and able to prioritize workload and urgency
- Strong Customer Service Ethic
- Participating in an on-call rotation.
Required Skills, Qualifications, and Experience
- Wide knowledge of Desktop OS and applications (Windows, MAC, Linux)
- Active Directory Administration
- Cloud-based infrastructure such as Office 365 and Exchange
- MDM (Mobile Device Management i.e. AirWatch)
- Internet Browser support (All popular browsers, Firefox, Chrome, Edge, etc.)
- Issuing and handling user hardware (Windows PCs and laptops, Macs and mobile devices)
- Willing to learn and support in-house technologies, bespoke applications
- Able to follow processes and procedures.
Desired Experience:
- Windows Server technologies
- Basic networking skills and Cisco exposure, including Call Manager
- Windows deployment workbench
- Atlassian tools such as Jira & Confluence
- Backup technologies
- Scripting tools: Powershell, and others are beneficial; Exposure to Linux servers
- Familiarity with ITIL structures and processes
- Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers is beneficial but not a necessity
