How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Internal Movement Eligibility
Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.
At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.
The Cargo Control Specialist is a general title for Delta cargo professionals who handles all facets of requirements critical to the successful movement of cargo through Delta’s expanding network. A Cargo Control Specialist will perform a variety of duties according to the functional work area assignment. The functional areas cover Cargo Control Center (CCC), Day of Departure (DOD), Trucking, and Unit Load Device (ULD) teams. Each section is a separate, but interdependent team with similar skillsets. Successful candidates will be assigned to one of these functional areas but could have an opportunity to train in other functional areas overtime.
In general terms all specialists will be focused on maximizing revenue opportunities for Delta while resolving internal and external customer requirements through effective communications across functional areas.
Summary Of Responsibilities (not Comprehensive Of All Tasks)
- Support the mission of the (CCC) of proactive failure prevention, and rapid service recovery for premier customer service.
- Take necessary action to support operational metrics, including calling stations when critical shipments are at risk of failure.
- Monitor mail movement through stations utilizing various reporting tools and contact stations to ensure timely acceptance and scanning of mail.
- Rebook offloaded freight utilizing established processes for prioritization and leverage other functional teams as needed to support service recovery efforts.
- Work real time with Customer Service Center and Proactive Notification team to provide customers real time updates on freight that fails to ride as booked.
- Conduct CCC shift briefings for updates on the state of cargo operations.
Delta Air Lines will never ask candidates for money throughout our recruitment process, including for any pre-employment screenings. All email communications with Delta’s recruitment team will come from a Delta email domain. If you have any questions about the legitimacy of an outreach from Delta’s recruitment team, you can contact candidatecare@delta.com.
What You Need To Succeed (Minimum Qualifications)
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces a diverse set of people, thinking and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
- Must be proficient in English.
- Knowledge of Webvision and DeltaTerm.
- Strong customer service orientation.
- High proficiency in written and verbal communication skills.
- Strong critical thinking, problem solving, and decision-making skills.
- Solid analytical, organizational, and administrative skills.
- Self-starter and able to manage multiple tasks simultaneously.
- Must be able to type a minimum of 30 WPM.
- Be able to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Knowledge of Loadtrac and Luggage Logistics.
- A college level education or its equivalent is preferred.
- Basic knowledge of MS Office (Excel, Outlook, PowerPoint).
- Demonstrated experience in working in cross-functional teams.
- Knowledge of Delta Cargo operations/trucking experience.
- Must be performing satisfactorily in current position.
Benefits And Perks To Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives.
- 401(k) with generous company contributions up to 9%.
- New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).
- In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
- 10 paid holidays per calendar year.
- Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
- Non-birthing parents are eligible for 2-weeks of paid parental leave.
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
- Domestic and International space-available flight privileges for employees and eligible family members.
- Career development programs to achieve your long-term career goals.
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
- Recognition rewards and awards through the platform Unstoppable Together.
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
