Role Introduction
Reports to: Assistant Manager Global Sales Strategy & Enablement (Salesforce Effectiveness)
Strengthen the tools and processes that help Cathay’s sales teams work more effectively. You will support the ongoing development of Salesforce and related sales support tools, helping ensure they are ready for use, supported by accurate data and adopted well by internal users.
Working with stakeholders, internal teams, information technology colleagues and external agencies, you will contribute to tool rollouts, User Acceptance Testing, business readiness, change communication and practical guidance on areas such as fare filing, rewards setup and corporate account management. Your analysis and reporting will also help identify opportunities in sales development and customer experience improvement.
This is a role for someone who enjoys turning detail into progress: making sure tools work, users are supported, data is uploaded accurately and improvements reach the business. By helping sales teams use better tools with confidence, you will contribute to Cathay’s purpose of moving people forward in life.
Key Responsibilities
- Support technical and architecture design Salesforce
- Participate in business readiness, change management and communication with internal users.
- Provide administrative support and guidance to internal teams and external agency, e.g., fare filing, rewards setup, corporate accounts management.
- Perform performance analysis and prepare business reports for identifying potential in sales development and customer experience improvement.
- Support supplementary and ad-hoc sales development projects and studies.
- Work with stakeholders to roll out developed tools in timely manner
- Ensure all tools operate smoothly with needed data uploaded into the tool in a timely and accurate manner
- Support and manage any UAT testing as part of project or enhancement roll out for Salesforce
- Drive adoption and usage of acquired tools and training, and devise improvements that can be delivered to business
Requirements
- Proven experience in project management, especially in agile project management a plus.
- Proven track record of ability to work with IT teams on online product development and delivery.
- Good communication and presentation skills.
- Attention to detail.
- Previous experience with CRM (salesforce) preferred
- Self-motivated with the ability to work in teams and independently.
- Ability to work under pressure to tight timelines.
- Fluency in written and spoken English, proficiency in Cantonese/Mandarin an advantage.
- University degree holder, preferably in related disciplines with minimum 3 years' working experience.
- Willingness to travel.
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.
