Our StoryThe Norwegian story began almost three decades ago - we were founded in 1993 but only began operating as a low-cost carrier with Boeing 737 aircraft in 2002. Our core values have remained the same since the beginning – to offer affordable fares for all and to allow customers to travel the smart way by offering value and choice throughout their journey.
The Norwegian brand expanded across the globe as the airline launched short haul services across Europe and then entered the long-haul sector serving the US, Asia and South America. In 2018 the company changed course to focus on core destinations and the right sizing of the airline in response to customer demand and global industry trends.
The rapid global spread of COVID-19 throughout 2020 and into 2021 accelerated this process and in January 2021 the company announced a simplified business structure and a dedicated short haul only network concentrating on a broad range of domestic routes in Norway, across the Nordics and to key European destinations.
Today, Norwegian still stands for excellent service and great value
Our route network focuses on connecting a broad range of domestic routes in Norway, across the Nordics and key European destinations. We will explore new ancillaries that provide our customers with greater choice and flexibility to allow them to travel at a cost and service level that suits their individual needs.
We will continue to support jobs, tourism and the wider economies in the destinations that we serve by providing vital air links that will benefit the leisure, business and trade industries. We will fortify the Nordics as the cornerstone of the Norwegian business strategy.
"Our people are the heart of Norwegian.
We embrace a culture of diversity, equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different knowledge, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe”.
Are you our new Data Analyst?
As a Data Analyst, you will turn complex data into actionable insights that shape customer experience and loyalty at Norwegian.
You’ll join the Product & Customer Experience team within the Commercial division, influencing the customer journey, ancillary products, and the development and performance of our award-winning loyalty program, Norwegian Reward. You’ll also collaborate closely with partners like Spenn, working with partner-driven data and innovation.
In this role, you’ll analyze complex datasets, identify trends and opportunities, and translate insights into clear dashboards, visualizations, and presentations that support data-driven decisions.
We’re looking for a proactive, self-driven individual with strong analytical skills, an interest in data modeling, and the ability to communicate insights clearly to stakeholders.
The role is based at our head office at Fornebu, at the commercial heart of Norwegian.
What Is It Like To Work At Norwegian
Norwegian’s vision is to be
the most loved and trusted airline in Europe, and our people are key to achieving that goal.
Here, you’ll find a diverse and
dynamic workforce united by a shared purpose and passion for connecting people.
No matter your role, you’ll make engaging connections every day. We care for, encourage, and
cheer each other on, celebrating new ideas and different ways of doing things.
So, fasten your seatbelt — your next exciting career journey starts here!
In This Role You Will Be Responsible For
- Owning and analyzing data across the full customer journey, including CX metrics and loyalty
- Design, build, maintain and enhance dynamic reports and dashboards in Power BI that clearly communicate the performance and opportunities within customer experience in and drive measurable growth in Norwegian Reward
- Develop and maintain scalable data models for Norwegian Reward
- Integrate and model data from external loyalty partners such as Spenn
- Own the technical development and insight generation from our survey system, Qualtrics
- Conduct deep-dive analyses to identify trends, patterns, and crucial opportunities to improve our customer experience and grow our loyalty program.
- Deliver robust analysis and prepare presentations that support key priorities and strategic decisions, both ongoing as well as ad hoc reports and visualizations
- Work closely with IT, commercial teams, and other key stakeholders to source data and ensure your insights translate into real-world improvements.
You Are Our Ideal Candidate If You Have
- University degree in a quantitative field like Engineering, Economics, Mathematics, Statistics, or Business
- 2+ years in an analytical role. We also strongly encourage talented recent graduates to apply!
- Advanced proficiency in Power BI or comparable tools (i.e. Tableau, Qlik Sense)
- Experience with data warehouse environments such as AWS Redshift, SAP Business Objects, or Snowflake.
- Familiarity with programming tools and languages used for data analysis, such as SQL, dbt, Python, R, Git or DAX
- The ability to communicate and translate complex findings into clear, persuasive stories for both technical and non-technical audiences.
- A proactive, self-driven mindset with strong ownership and collaboration skills
- Fluent English (Scandinavian language is a plus)
We Can Offer
Joining Norwegian means more than just a competitive salary — it’s about being part of a community that values and rewards your contributions.
Here’s What You Can Look Forward To
- Travel in Europe and beyond with massively discounted employee priced tickets with Norwegian and our partner airlines
- We have good pension schemes
- Get comprehensive medical and travel insurance
- You will have the flexibility to combine working from our office and from home
- We offer a competitive salary
- Possibility to participate in activities run by Norwegian SportsClub
- Opportunity to join our share saving plan
Could this be the start of an amazing journey?
If you love the thought of working with us, click the Apply Now button to complete your application. You will need to upload a recent copy of your CV.
Please note: We can only accept applications that have been submitted through our recruitment system. We will accept your CV in either English or a Scandinavian language.
Interested? Let’s talk!
If you have any questions, feel free to reach out to:
Jasmin Seeray
Customer Experience Manager
Jasmin.Seeray@norwegian.com
Christer Buen
Director Loyality
Christer.Buen@norwegian.com
“We care for each other, our customers and our environment as we navigate the skies together
