Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals who align with these values to join our team at various locations across the globe.
If you have a passion for hospitality, enjoy meeting new people, and enjoy giving customers a great start to their travels in a bustling & exciting airport setting, then this is the role for you! Swissport operates 50+ airport lounges worldwide under the “Aspire Lounges” brand name.
Our lounges are not quite cafés or restaurants but offer a haven for guests looking for a comfortable seat, complimentary food and drinks, great WiFi, and a fantastic experience before their flight, no matter the reason for the journey.
Job Summary
Reporting to the Lounge Manager, the DM is responsible for overseeing the operation of the Executive Lounge.
Your activities
- Previous experience in a supervisory or management role overseeing staff and daily operations.
- Supervise daily Back of House lounge operations, including kitchen, food preparation, inventory, and cleanliness standards
- Lead and support BOH staff to ensure efficient workflow and high service quality
- Ensure compliance with food safety, hygiene, and health regulations
- Monitor food preparation, stocking levels, and product quality to maintain lounge standards
- Coordinate with Front of House teams to ensure smooth overall lounge operations
- Assist with scheduling, training, coaching, and performance management of team members
- Handle operational issues, supplier deliveries, and equipment concerns as needed
- Maintain a safe, organized, and professional working environment
- Support operational targets related to quality, productivity, and customer satisfaction
- Ensure that all operations are run in line with budgets and financial KPIs, and that the lounge complies with all audits and has perfect scores
- Coach and train staff members, maintain performance management records while working, following the applicable collective bargaining agreement
- Ensure compliance with Transport Canada, airline customers, and the company rules and regulations. Liaise with airline customers and airport authorities
Your profile
- High School diploma or equivalent
- Previous experience working in a Back of House (BOH) kitchen environment, including food preparation and basic cooking tasks
- Experience preparing ingredients, assembling food items, and following standard recipes and portioning guidelines
- Knowledge of food safety and sanitation standards (e.g., proper handling, storage, and cleanliness practices)
- Ability to work efficiently in a fast-paced kitchen or production environment
- Experience in maintaining the cleanliness of workstations, equipment, and prep areas
- Ability to follow instructions and work as part of a kitchen team to ensure timely food service delivery
- Previous experience in a supervisory or management role overseeing staff and daily operations.
- A proven leader with problem-solving and people management skills
- High sense of responsibility and attention to detail. Planning and organizing skills
- Excellent communication skills in written and spoken French and English
- Commitment to continuous improvement
- Eligible to work in Canada with an open, valid work permit.
- Flexible to work on various shifts (days, evenings, nights, weekends, and holidays)
What We Offer
- Competitive pay rate, extended health, dental, and vision package.
- 4% of vacation pay is included in your monthly payroll
- Comprehensive paid training
- Free airport parking is provided
- Possibility of advancement – we encourage internal career development
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
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