Job Profile
XO is the future of private jet travel. XO Members and clients can request flights on over 2,400 aircraft worldwide, including the 360+ aircraft in the Vista Members’ fleet and the safety-vetted XO alliance fleet of 2,100+ private aircraft - covering all cabin classes.
XO Membership is ideal for those looking for an asset-light alternative to the ridged, non-refundable jet card model. XO also offers multiple ways to buy and ways to fly through the most innovative digital platform with instant booking capabilities.
Your Responsibilities
Managing the activity chain from lead generation to end of pre-sale process:
- Continuously building prospect lists by initiating phone discussions and establishing relationships;
- Conducting phone based research by contacting corporations and HNWIs to develop and update the Salesforce database by qualifying names, titles and contact details;
- Conducting secondary research to develop databases, mailing lists, through local business, industry and social event publications;
- Setting up face-to-face meetings for the Sales Vice Presidents with qualified prospects;
- Feeding and growing database with customer relevant information building up a richer profile to understand clients’ needs;
- Handling incoming enquiries by prospective customers and stakeholders;
- Providing weekly KPI reports, including lead source tracking, calls made, qualified calls description, meetings and activities accomplished, direct mailing documentation;
- Ensuring that the database is accurate and up-to-date at all times – including updating information after sales meetings and periodically scanning for incomplete information;
- Supporting the Sales Vice Presidents to investigate lost sales opportunities to learn and avoid such re-occurrences.
- Preparing tailored proposals for the Sales Vice Presidents, according to client preference.
Marketing:
- Collaborating with the Marketing team to tailor brand communication to prospects and clients in your designated region;
- Following-up on events and direct marketing campaigns to preserve interest of prospective customers by maintaining continuous contact via email and phone.
Managing and developing assigned accounts:
- Securing the proper introduction of Member Services to our ever expanding list of corporate customers to enhance direct customer / corporate contacts;
- Maintain continued customer contact post-sale to ensure efficient and effective account management; conduct bi-annual reviews with customers and be readily available for ad hoc queries or feedback;
- Ensure that the customer experience is as stated during the sales process by proactively coordinating between internal departments to ensure customers’ requests are dealt with in a timely fashion.
Required Skills, Qualifications, and Experience
- An appropriate communication style for liaising with High Net Worth individuals and/or at Board/Director/Executive level;
- Demonstrates outstanding service and customer oriented behaviour;
- High levels of tenacity and resilience;
- Strong financial and business acumen; ideally, with some prior exposure to negotiation;
- Computer literate with proficiency in MS Office Applications;
- Prior experience in private aviation would be of benefit but not essential.
