How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Every role plays a crucial part in our mission to connect people to people, people to places, and people to potential. Do you thrive in making in-person connections and enjoy making others feel welcomed? As an Aircraft Load Agent, you’ll represent Delta's industry-leading reliability by providing a safe and efficient travel experience for our customers.
As a Delta Air Lines Aircraft Load Agent, you will act as a lead agent responsible for ensuring the safe and proper loading/offloading of baggage and cargo. The Load Agents are accountable for ensuring the correct weight and balance recording, on-time departures, safety, security, and customer service delivery.
As an Aircraft Load Agent, you will perform a variety of the duties below according to your functional work area assignment; however, in certain stations and under certain circumstances, employees may be required to perform all functions.
Summary Of Responsibilities (not Comprehensive Of All Tasks)
- Functions as a multitasked worker who is an effective team motivator
- Forms a solid game plan for IROP recovery and makes quick, sound decisions
- Demonstrates a keen ability to solve problems and possesses the dedication to provide excellent customer service
- Lifts, loads, unloads and transports baggage, mail, and cargo to and from aircraft
- Operates ground support equipment (tugs, conveyor belts, and tow tractors)
- Efficiently coordinates with internal resources while working under time constraints to dispatch flights safely, securely, and on time
- Outdoor work in varying climate conditions is required
- Practices safety-conscious behaviors in all operations processes and procedures
What You Need To Succeed (Minimum Qualifications)
- Have a high school diploma or equivalent
- Must be at least 18 years of age
- Must be fluent, both written and orally, in English and Spanish
- Must successfully complete relevant training classes
- Must have excellent oral and verbal communication skills and be able to comprehend detailed job instructions
- Ability to frequently lift bags or items weighing up to and including 50 pounds
- Ability to occasionally lift bags or items weighing between 50 and 70 pounds
- Occasionally support in aircraft cabin cleaning duties
- Should be able to work under pressure and time constraints necessary to dispatch flights on time
- Perform all other operational duties assigned by supervisor or manager
- Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays in all weather conditions
- Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE
- Demonstrates that privacy is a priority when handling personal data
- Embraces diverse people, thinking, and styles
- Consistently makes safety and security, of self and others, the priority
- Able to travel to the United States for meetings and trainings
- Must have authorization to live and work in the Dominican Republic at the time of application; Delta does not sponsor
What Will Give You a Competitive Edge (Preferred Qualifications)
- Possess a valid driver’s license
- Able to drive and safely operate cargo loader and baggage tug, as well as tow tractor when required to dispatch aircraft
- Minimum 3 years airport ramp operations experience
