Company Description Worldwide Flight Services (WFS), a SATS company, is a global leader in air cargo logistics and ground handling, operating more than 227 stations across 27 countries. Together, SATS and WFS support over 270 customers and employ more than 50,000 team members worldwide. With over 40 years of experience in aviation-related handling services, WFS delivers cargo handling, baggage processing, ramp operations, passenger services, and premium VIP support. The company is recognized for its strong focus on safety, security, and operational excellence. WFS leverages deep technical expertise and industry know-how to meet the challenges of today’s fast-moving and complex airport environments.
Role Description The Manager of Safety and Training leads comprehensive safety, security, and training programs across warehouse and ramp operations. Your primary responsibility is ensuring all operations meet or exceed corporate policies, air carrier requirements, customer expectations, and regulatory mandates while maintaining optimal efficiency and security standards.
Qualifications
- Champion a culture of safety excellence through innovative training and engagement initiatives.
- Ensure safety protocols are consistently followed across warehouse and ramp operations, aligning with corporate, airline, customer, and regulatory requirements (FAA, TSA, OSHA).
- Lead investigations for safety incidents to identify root causes and implement corrective measures to prevent future occurrences.
- Provide guidance and training to station managers and supervisors on best practices in safety, behavior-based safety, and incident prevention.
- Oversight of the training schedule to ensure new hire training aligns with operational requirements and recurrent training is completed on time.
- Manage training resources to allocate and optimize training facilities and instructional personnel.
- Key contact for all on-duty injury follow-ups, maintain clear communication and support affected employees. Monitor injured employees’ recovery progress and coordinate necessary medical updates. Manage workplace accommodation, return to work, and injury follow-up processes dedicated to employee well-being.
- Conduct routine physical security audits and investigate policy breaches, security incidents, and loss events. Lead confidential investigations and deliver timely reports on theft, fraud, workplace violence, and critical incidents
- Hold structured monthly safety meetings to maintain a strong safety culture, meet regulatory requirements, and identify hazards before they cause incidents.
- Drive strategic projects aimed at injury prevention and risk reduction across the organization.
- Influence behavior and foster a safety-first mindset at all levels of the division.
Minimum Requirements
- Bachelor’s Degree or equivalent work experience
- Supports 24/7 operations, may need to respond to safety and security events outside of regular business hours.
- 5 years of experience in operations in aviation and warehouse
- 5 years of ramp safety experience
- 5 years of experience in law enforcement, loss prevention, or other related field
- 3 years of experience in disability management, worker’s compensation, or related field
- Knowledge of OSHA regulations, ADA, and best practices in injury management and ergonomics
- Demonstrated ability to manage sensitive information
- Strategic thinker with a proactive, hands-on approach
- Data-driven mindset with experience using safety management systems (SMS).
- Crisis management and emergency response planning expertise.
Preferred Skills
- Safety Leadership & Compliance Expertise
- Incident Investigation & Root Cause Analysis
- Training Program Management & Facilitation
- Employee Injury Management & Return-to-Work Coordination
- Influence, Communication & Safety Culture Development
