Company Description
Cathay is a premium travel lifestyle brand based in Hong Kong, bringing people closer to the places, experiences and opportunities that matter to them. Our purpose — to move people forward in life — begins with our own people.
Across our airlines, cargo and lifestyle businesses, it is our people who turn journeys into experiences and ambition into progress. Joining Cathay means being part of a global and inclusive community, driven by thoughtful care, progressive attitude and a can-do spirit — and supported to grow through a meaningful career that moves with you.
If you are seeking an opportunity to take flight, let your ambitions propel you higher and further. Make Your Career Move, together with Cathay.
Role Introduction
Reports to: Cargo Service Manager
Indirectly reports to: Regional Cargo Service Manager – SAMEA
Deliver reliable, customer-centric cargo operations that keep Cathay Cargo moving safely and on time at the port. This role sits at the heart of day-to-day air cargo execution, combining hands-on operational oversight with precise documentation, stakeholder coordination, and service recovery when conditions change.
Working closely with ground handling agents, suppliers, customers, and internal teams, the role ensures bookings, flight documentation, cargo movements, and special shipments are handled accurately and in full compliance with regulatory and internal standards. From real-time shipment updates and ULD control to supporting freighter operations and ramp activities where applicable, the work is practical, detail-driven, and highly visible.
Through disciplined execution, clear communication, and a strong safety mindset, this role helps protect on-time performance, customer trust, and Cathay Cargo’s reputation for operational excellence — moving cargo that matters to the world.
Key Responsibilities
- Execute cargo reservations and bookings accurately to support effective shipment planning and customer commitments.
- Provide timely operational notifications and real-time shipment updates to customers, ground handling agents, and relevant stakeholders.
- Guide and monitor Ground Handling Agent performance, issuing clear instructions to uphold service and safety standards.
- Maintain Unit Load Device (ULD) inventory compliance and coordinate with regional teams on asset control.
- Prepare, verify, and submit pre- and post-flight documentation to meet customs, regulatory, and operational requirements.
- Coordinate closely with engineering, airport operations, air traffic control, suppliers, sales teams, and cargo offices to ensure smooth service delivery.
- Support station administration, including SAP-based invoice processing, flight order updates, and documentation workflows.
- Manage cargo-related operational disruptions, including flight diversions and last-minute operational changes.
- Where designated, perform Ramp Coordinator duties for freighter operations, overseeing ramp, warehouse, and special cargo handling activities.
- Ensure full compliance with safety, security, quality, and Dangerous Goods requirements, supporting audits, training, and emergency response as required.
Requirements
- University degree or tertiary equivalent in a related discipline.
- Additional certification or diploma in logistics, supply chain management, or aviation operations is preferred.
- Minimum 3+ years of experience in cargo services, preferably with exposure to freighter aircraft handling.
- Mandatory possession of Cathay Cargo Freighter Ramp Coordinator (RCO) Licence and Super Heavy Equipment (SHE) Licence for freighter-operating ports, where applicable.
- Strong verbal and written communication skills.
- Demonstrated customer service orientation with a proactive, solution-focused approach.
- High attention to detail and accuracy in operational execution.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Candidates must have the legal right to live and work in India.
Benefits
https://careers.cathaypacific.com/who-we-are/why-work-here
Cathay is proud to offer eligible employees competitive compensation & benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.
- Travel Privileges on Cathay Pacific Airways Global Network
- Extensive well-being programs including health and employee assistance program benefits to help you stay well.
- Paid Leave
- If this position requires a uniform, a uniform allowance will be provided.
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.
All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
We thank all candidates for your interest in Cathay, and regret that only shortlisted candidates will be notified. Candidates not notified within eight weeks may consider their application unsuccessful.
All job opportunities are published exclusively on our official website. We advise applicants not to apply through or respond to any third-party websites or domains. Kindly exercise caution and avoid unsolicited offers from unofficial sources.
