We are easyJet – a FTSE-250 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Join Our Mission: Transforming the Travel Experience
Join easyJet as a Service Assurance Specialist – Airport Operations and keep Europe’s most connected airport network flying smoothly.
In this critical role within our Tech & Data organisation, you will ensure our airport operational technologies remain stable, resilient, and ready for future growth. You will collaborate with product teams, ground handlers, and airport partners across four core product groups:
- Airport Management
- Departure & Compliance
- Enable Ground Crew
- Baggage Operations.
Role Purpose
You will be at the heart of our mission to deliver seamless digital experiences for millions of passengers. This role offers the opportunity to champion service maturity, influence tech evolution, and grow your career within a fast-paced, household-name airline.
What We Are Looking For
- Drive Service Assurance: Support ITSM processes, operational governance, and standardized IT support across all airport technologies and suppliers.
- Manage Incidents: Coordinate and escalate live operational IT incidents to minimise disruption to flights and ground crew.
- Handle On-Call Major Incidents: Participate in a scheduled roster as an out-of-hours Major Incident Manager (full training and tooling provided).
- Ensure Operational Readiness: Validate new service deployments, test disaster recovery plans, and ensure documentation is complete before technology goes live.
- Continuous Improvement: Investigate recurring issues, identify root causes, and run operational reviews to boost long-term service resilience.
- Supplier & Stakeholder Collaboration: Work alongside Product Managers, Technical Specialists, and external suppliers to maintain high data quality and system visibility.
Key Skills
- Operational IT Expertise: Strong background in operational support, service assurance, and incident management within complex environments.
- Framework Knowledge: Clear understanding and practical experience with IT service management (ITSM) and ITIL processes.
- Supplier Management: Experience supporting third-party suppliers and supplier-managed services in live environments.
- Aviation Sector Knowledge: Understanding of airport operations, ground handling processes, and live airport technologies.
- Problem Solvers: Accountable professionals who can balance operational resilience, compliance, and user impact in high-pressure situations.
Why Join easyJet
You will be at the heart of our mission to deliver seamless digital experiences for millions of passengers. This role offers the opportunity to champion service maturity, influence tech evolution, and grow your career within a fast-paced, household-name airline.
“Please note that this role does not meet the criteria for visa sponsorship, and we are therefore unable to consider applicants who require sponsorship to work in the UK.”
How to Apply:
If you are a self-starter who can identify opportunities to drive greater success for the team and have a track record of building strong relationships with internal stakeholders, we would love to hear from you. Apply now to join our dynamic team!
What you’ll get in return:
At easyJet, we pride ourselves on a vibrant and inclusive workplace culture that supports and rewards innovation and excellence.
We offer:
- Competitive base salary
- 20% bonus potential.
- 25 days holiday, pension scheme, life assurance, and a flexible benefits package.
- Discounted staff travel scheme for friends and family
- Annual credit for discount on easyJet holidays
- ‘Work Away’ scheme, allowing you to work abroad for 30 days a year
- Electric vehicle lease salary sacrifice scheme
Location & Hours of Work
We operate a hybrid working policy of 40%-60% of the month spent with colleagues.
We look forward to your application and the possibility of you flying high with our team!
Application Process:
Interested candidates should apply through our careers portal.
Reasonable Adjustments:
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com.
We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation
