Job Details
Description
Meet and greet customers with tickets. Provide assistance to passengers as requested or required. Monitors ticket counter & Self Service Check-in queue activity. Assist with the ticketing and boarding process, gates, and baggage service.
Qualifications
- EDUCATION AND EXPERIENCE
- High School diploma or equivalent.
- Computer experience necessary.
- Previous Customer Service experience preferred
- Must be 18 years of age or older.
- Must have a working telephone number for contact.
- Must have reliable telephone and transportation.
- PERSONAL AND PHYSICAL REQUIREMENTS
- Treat all information as confidential.
- Possess the tact to deal with all levels of situations, client representatives, employees and the public.
- Ability to communicate clearly and concisely in verbal and written communication.
- Must be able to read, write, understand and carry out instructions in English.
- Must be able to stand/walk in terminal area throughout the scheduled shift.
- Must be able to consistently push, pull and lift 50 to 70 lbs.
- Must be able to carry oversized bags (ski bags, snow board bags, boot bags, etc.) 100 to 125 yards.
- Must pass pre-employment and random drug tests.
- Must complete a criminal background check.
- Must meet necessary requirements to obtain a security sensitive identification badge.
- Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
Performance Responsibilities
- Greet passengers, clients and airline personnel in a courteous and professional manner.
- Reads and understands letters and numbers in order to accurately pre-screen passenger tickets and determine city destination/gate locations (International & Domestic destinations) from reference documents.
- Provide general information to passengers, give directions and flight information.
- Provide special services (courtesy chairs/bag carts) as required.
- Direct large pieces of luggage, pets and other checked articles too large to be dispatched in the baggage handling system to oversize.
- Summon the security supervisor and refer difficult or uncooperative passengers to security.
- Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
- Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
- Attend meetings and in-services as required.
- Utilize appropriate communications channels and maintain records, reports and files as required.
- Must be in proper uniform or business attire as directed by company officials.
- Identification badges must always be visible.
- Adhere to company policies and procedures and participate in achievement of company objectives.
- Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
- Perform other duties as requested.
$10.50 - $31.00
Shift: 12:00 pm - 6:00 pm
Schedule: Part-time
"The hourly pay wage will vary depending on airport location"
