How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
The Senior Coordinator Payroll is an experienced individual contributor responsible for processing accurate, timely, and compliant payroll activities across multiple employee populations and specialized payroll workstreams. This role supports payroll processing for regular employees, retirees, flight attendants, expatriates, employees with disability-related payroll needs, and global mobility payments, while also handling garnishment processing, tax-related activities, and banking data updates. Success in this role requires strong payroll knowledge, attention to detail, sound judgment, and the ability to manage sensitive information with accuracy and care. The successful candidate will be responsible for maintaining a high-speed internet connection and safe working environment in the event this role is required to be performed remotely.
Key Responsibilities
- Process payroll accurately and on time for regular employees, retirees, flight attendants, expatriates, disability-related payroll cases, and global mobility-related payments
- Review payroll inputs and outputs to identify discrepancies, validate data, and resolve issues before payroll completion
- Maintain and update payroll records, including banking data updates and other employee payroll changes
- Process disability-related payroll transactions in alignment with established procedures, timelines, and requirements
- Process garnishments in accordance with applicable requirements, deadlines, and established procedures
- Support tax-related payroll activities, including review, validation, issue resolution, and compliance-related processing
- Research and resolve payroll issues related to pay, deductions, taxes, garnishments, direct deposit, disability cases, and employee data
- Partner with HR, Benefits, Tax, Finance, and other internal stakeholders to gather information and resolve payroll questions or issues
- Ensure payroll activities are completed in alignment with company policy, internal controls, and applicable regulatory requirements
- Support payroll reconciliations, audits, reporting, and year-end activities to maintain accuracy and audit readiness
- Monitor recurring issues and process gaps and contribute to continuous improvement efforts that strengthen payroll quality and efficiency
- Provide day-to-day guidance on payroll processes, issue resolution, and work quality to peers or business partners as needed
- Communicate clearly and professionally with employees, managers, and business partners regarding payroll questions and issue resolution
What Success Looks Like
- Payroll is processed accurately and on time across all assigned populations and activities
- Banking data updates, disability cases, garnishments, and tax-related activities are completed with strong control awareness
- Payroll issues are resolved efficiently with clear follow-through
- Records and documentation remain accurate, complete, and audit-ready
- Stakeholders receive responsive, professional support
What You Need To Succeed (Minimum Qualifications)
- Must possess authorization to work and live in Jamaica at the time of application. Delta does not sponsor.
- Experience in payroll processing, payroll operations, or a related function.
- Strong knowledge of payroll processes, controls, and issue resolution practices.
- Experience handling complex payroll transactions or escalations.
- Must be able to travel to and from the United States and other countries as required for training and business meetings.
- Strong attention to detail and commitment to accuracy.
- Strong analytical, organizational, and problem-solving skills.
- Ability to manage sensitive and confidential information appropriately.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities in a deadline-driven environment.
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Experience supporting multiple employee populations or complex payroll workstreams
- Experience with expatriate payroll, disability payroll processing, global mobility payments, garnishments, and payroll tax activities
- Experience supporting payroll reconciliations, audits, or year-end processing
- Knowledge of payroll compliance requirements and internal control practices
- Experience working with payroll systems, reporting tools, and data management processes
- Experience contributing to process improvement in payroll or shared services operations
