How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Internal Movement Eligibility
Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.
At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.
As a Delta Air Lines Aircraft Load Agent, you will act as a lead agent responsible for ensuring the safe and proper loading/offloading of baggage and cargo. The Load Agents are accountable for ensuring the correct weight and balance recording, on-time departures, safety, security, and customer service delivery.
As an Aircraft Load Agent, you will perform a variety of the duties below according to your functional work area assignment; however, in certain stations and under certain circumstances, employees may be required to perform all functions.
This position is awarded to the most qualified individual, as determined through a selection process, and is not awarded based on seniority.
Summary Of Responsibilities (not Comprehensive Of All Tasks)
- Functions as a multitasked worker who is an effective team motivator.
- Forms a solid game plan for IROP recovery and makes quick, sound decisions.
- Demonstrates a keen ability to solve problems and possesses the dedication to provide excellent customer service.
- Lifts, loads, unloads and transports baggage, mail, and cargo to and from aircraft.
- Operates ground support equipment (tugs, conveyor belts, and tow tractors).
- Efficiently coordinates with internal resources while working under time constraints to dispatch flights safely, securely, and on time.
- Outdoor work in varying climate conditions is required.
- Practices safety-conscious behaviors in all operations processes and procedures.
Delta Air Lines will never ask candidates for money throughout our recruitment process, including for any pre-employment screenings. All email communications with Delta’s recruitment team will come from a Delta email domain. If you have any questions about the legitimacy of an outreach from Delta’s recruitment team, you can contact candidatecare@delta.com.
What You Need To Succeed (Minimum Qualifications)
- Consistently prioritizes safety and security of self, others, and personal data.
- Embrace diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
- Must have a valid driver’s license.
- Must be proficient in English.
- Possess basic computer skills.
- Should project a professional image.
- Must successfully complete relevant training classes.
- Have strong verbal communication skills.
- Should have excellent oral and verbal communication skills and be able to comprehend detailed job instructions.
- Ability to frequently lift bags or items weighing up to and including 50 pounds.
- Ability to occasionally lift bags or items weighing between 50 and 70 pounds.
- Must be able to drive and safely operate cargo loader and baggage tug, as well as tow tractor when required to dispatch aircraft.
- Should be able to work under pressure and time constraints necessary to dispatch flights on time.
- Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays in all weather conditions.
- Pass a physical ability test (PAT). Click here to watch a video explaining the PAT and to help you prepare.
- Be authorized to work in the US.
- Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
- Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Previous ramp operations experience is preferred.
- Typing/computer skills are strongly preferred.
Benefits And Perks To Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives.
- 401(k) with generous company contributions up to 9%.
- New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).
- In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
- LGA/JFK employees may be reimbursed up to $250/month for specific transportation expenses through the NYC Transit Reimbursement Program.
- 10 paid holidays per calendar year.
- Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
- Non-birthing parents are eligible for 2-weeks of paid parental leave.
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
- Domestic and International space-available flight privileges for employees and eligible family members.
- Career development programs to achieve your long-term career goals.
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
- Recognition rewards and awards through the platform Unstoppable Together.
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
