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Senior Officer, Import Release

Malaysia Airlines • Internship • Kawasan Sekitar Kuala Lumpur, MY • 10h ago

Position Title

Senior Officer, Import Release

Reports To

Assistant Manager, Cargo Warehouse Handling

Position Summary

Overall monitoring of the Import Release operations, the delivery operational matters. To ensure the service qualities conform to the SLA and company objective accordance to all regulations.
Adhere to all IMS requirement and any other relevant policies and procedures set by the company.
Ensure comply to safety and security requirements.

Key Accountability

To ensure all inbound and transit cargo are breakdown and properly handled in accordance to company standard operating procedures, achieve service standard and requirements.
To ensure all inbound cargo are release to customer within the service standard.
Supervising cargo handling operations for small teams of MH and vendor staff.
Responsible for activities, performance and safety of the team in the warehouse.
Ad-hoc plans and execution of activities e.g. loading / unloading of trucks or containers, breakdown / buildup of pallets, moving / transporting cargo.
Report to and coordinates actions with active Duty Manager.
Work in 3 x 8hour shift patterns, requiring 4 teams.
Manage overall day to day operations.
Plan resources manpower and equipment.
Ensure maximize utilization of resources.
Prepare staff movement on staff leave.
Maintain staff discipline.
Ensure process compliance to SOP and other requirements.
Conduct investigation on discrepancy and corrective action.
Provide report as per required by management.
Attend operations meeting as and when required.
Monitor vendor performance and activity.
Ensure established SLA of delivery are met.
Liaise with MAB Kargo Operations Control Centre (OPCC) on all operational matter and performance.
Attend to customer / agent enquiry in email, phone, social media or face to face.
Provide on job training to staff.
Ensure supervise, monitor and report on safety and security related issues.
Monitor and action on group email and lying list in system.
Prepare daily performance report.
Attend to special cargo delivery.
Perform duty and other tasks assign by Superior and Management.
Ensure cleanliness of work area.
Monitor serviceability of the equipment.
Submit daily / weekly report on cargo statistics.
To comply with safety and security at all times..