How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for decades led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. Today, nothing is more important than the health and safety of our customers and employees. Since the onset of the COVID-19 pandemic, Delta has moved quickly to transform the industry standard of clean while offering customers more space across the travel journey. Headquartered in Atlanta, Delta serves nearly 200 million people every year, taking customers across its industry-leading global network to more than 300 destinations in over 50 countries. Through innovative partnerships with Aeromexico, Air France-KLM, Virgin Atlantic, Korean Air, LATAM and WestJet, Delta has brought more choice and competition to customers worldwide.
Delta is seeking undergraduates with a graduation date of Fall 2026 or Spring/Summer 2027 for our Commercial Strategy Analyst (CSA) Program (The program will start in Summer 2027, regardless of graduation date). The CSA Program is a full-time rotational position within Delta, designed to accelerate the development of high-potential contributors by deepening their understanding of Delta’s business, expanding their skills through challenging rotations, and providing opportunities to develop leadership capabilities.
Employment Opportunities For The Commercial Strategy Analyst Program Include
Network Planning
Craft route structures, analyze new city and route opportunities, and determine capacity response to competitive actions.
Revenue Management
Optimize Delta revenue through valuing passengers, forecasting future demand & initialing pricing actions.
Customer Experience & Design
Refine the customer experience at the airport and onboard through improvements to technology, products & services.
Digital
Power the travel journey with world-class Digital experiences that empower, engage, and inspire our customers and our people.
Global Sales & Cargo
Analyze the financial contribution of corporations and agencies or optimize revenue for Delta’s cargo
network.
Marketing
Build Delta’s brand strategy and develop marketing campaigns and communications.
Loyalty
Grow the loyal customer base and premium revenue through the SkyMiles program and AMEX co-brand
Reservations
Propose recommendations for process improvements and a better customer experience for call centers
What You Need To Succeed (Minimum Qualifications)
- Enrolled in an undergraduate program with a graduation date of Fall 2026 or Spring/Summer 2027
- Candidates who have graduated and are employed full-time will not be considered.
- The program will start in Summer 2027, regardless of graduation date
- Must be a current DL intern/co-op and must have completed current co-op/internship by Summer 2027
- You are a creative problem solver with a familiarity of economic concepts
- You can work in a time-sensitive environment and effectively prioritize tasks
- You thrive in team settings. You collaborate well, learn from others, and use your skills to help them
- You are a proactive, clear communicator
- Consistently prioritizes safety and security of self, others, and personal data
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency
- Is at least 18 years of age and has authorization to work in the United States
What Will Give You a Competitive Edge (Preferred Qualifications)
- Ideal candidates have demonstrated to be a collaborator and creative problem-solvers
- Internships/Co-Op/Extracurricular experiences are recommended
- You have demonstrated the ability to interpret data, formed concrete business actions, and presented findings
- Experience with Microsoft Office, Tableau, SQL, Delta internal tools and software preferred
Benefits And Perks To Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way.
Why You'll Love Delta
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Recognition rewards and awards through the platform Unstoppable Together
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
