Company Description
Cathay is a premium travel lifestyle brand based in Hong Kong, bringing people closer to the places, experiences and opportunities that matter to them. Our purpose — to move people forward in life — begins with our own people.
Across our airlines, cargo and lifestyle businesses, it is our people who turn journeys into experiences and ambition into progress. Joining Cathay means being part of a global and inclusive community, driven by thoughtful care, progressive attitude and a can-do spirit — and supported to grow through a meaningful career that moves with you.
If you are seeking an opportunity to take flight, let your ambitions propel you higher and further. Make Your Career Move, together with Cathay.
Role Introduction
Reports to: People Business Partner - Employee Performance, Development & Training
Deliver above and below the wing airport functional, technical, service and leadership learning programmes for the regions.
Ensure frontline airport staff and airport leaders have the required technical and behavioural competencies to carry out core duties according to operational and service standards.
Enable port Trainers, Training Coordinators and Airport Leaders to implement effective training and development programmes according to the needs of the business and individuals
Key Responsibilities
- Deliver functional, technical and service programmes system wide for above and below the wings airport employees and ground handling agents.
- Deliver train-the-trainer certification courses for ground handling agent trainers. Conduct supplier training / trainer audit programmes.
- Actively liaise with local port training coordinator to identify local needs and support learning plans.
- Participate in new training programme design and delivery projects.
- Lead cutover training projects and deliver cutover trainings to ensure effective launch of new stations, change of suppliers, and seasonal relaunches.
- Participate in on-the-job experience programme and support the local line operations.
- Monitor mandatory training completion for specific region(s), and follow up with port leaders.
- Work independently and report back to Cathay Academy in Hong Kong on local learning needs.
- Collaborate closely with local airport services team to ensure that training programs are aligned with local business objectives and regulatory requirements
Requirements
- 5+ years of airport passenger and ramp/baggage handling experience (supervisory experience or above preferred)
- Sound airport operational knowledge – above and below-the-wings
- Role model of customer service, operational and safety excellence
- Strong personal presence and verbal / non-verbal communication skills
- Excellent verbal and written communication skills in English and local language.
- Flexible and adaptable
- Strong interpersonal, problem solving and organising skills
- Strong sense of responsibility and acts as a supportive team player
- Embrace digital learning technology
- Willingness to travel extensively
- Willingness to work occasionally during rest days and public holidays (compensatory day off will be given in lieu)
- Candidates must have the legal right to live and work in India.
Benefits
https://careers.cathaypacific.com/who-we-are/why-work-here
Cathay is proud to offer eligible employees competitive compensation & benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.
- Travel Privileges on Cathay Pacific Airways Global Network
- Extensive well-being programs including health and employee assistance program benefits to help you stay well.
- Paid Leave
- If this position requires a uniform, a uniform allowance will be provided.
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.
All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
We thank all candidates for your interest in Cathay, and regret that only shortlisted candidates will be notified. Candidates not notified within eight weeks may consider their application unsuccessful.
All job opportunities are published exclusively on our official website. We advise applicants not to apply through or respond to any third-party websites or domains. Kindly exercise caution and avoid unsolicited offers from unofficial sources.
