Company Description
Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business – Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, cargo business Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.
At Cathay, we are committed to moving people forward in life — whether through travel experience, lifestyle products or career growth. Being part of Cathay is more than just a job, it’s a meaningful career journey toward realising your ambitions. Your skills will become a bridge that connects the world, opening up infinite possibilities along our customers’ life journeys. If you are seeking an opportunity to take flight, let your ambitions propel you higher and further.
Make Your Career Move, together with Cathay.
Notes:
- All Chinese mainland based positions are subject to local terms and conditions.
- Once employment is confirmed, the employment contract and personnel file will be arranged through a local third-party human resources agency designated by Cathay Pacific.
Role Introduction
Design and deliver airport passenger and ramp handling training programmes (functional, technical, service, leadership) across HKIA and the regions.
Ensure frontline airport staff and airport leaders have the required technical and behavioural competencies to carry out core duties according to operational and service standards.
Enable port Trainers, Training Coordinators and Airport Leaders to implement effective training and development programmes according to the needs of the business and individuals
Key Responsibilities
- Deliver functional, technical and service programmes system wide for above and below the wings airport frontline employees and ground handling agents.
- Deliver train-the-trainer certification courses for ground handling agent trainers. Conduct supplier training / trainer audit programmes.
- Actively liaise with local port training coordinator to identify local needs and support learning plans.
- Participate in design and delivery of new training programme, leveraging digital learning technologies.
- Lead cutover training projects and deliver cutover trainings to ensure effective launch of new stations, change of suppliers, and seasonal relaunches.
- Participate in on-the-job experience programme and support the line operations.
- Monitor mandatory training completion for specific region(s), and follow up with port leaders.
- Work independently and report back to Cathay Academy in Hong Kong on local learning needs.
- Collaborate closely with local teams to ensure that training programs are aligned with local business objectives and regulatory requirements
- Emergency and Accident and Crisis Response responsibilities as required
Requirements
Academic Qualifications
- Bachelor’s degree in Human Resource Management or a closely related discipline
Knowledge, Skills, Training And Experience
- 5+ years of airport passenger and/or ramp/baggage handling experience (supervisory experience or above preferred)
- Sound airport operational knowledge – above and below-the-wings
- Role model of customer service, operational and safety excellence
- Strong personal presence and verbal / non-verbal communication skills
- Excellent verbal and written communication skills in English and local language
- Strong interpersonal, problem solving and organising skills
- Strong sense of responsibility and acts as a supportive team player
- Willingness to travel extensively
- Willingness to occasionally work during irregular hours
- Willingness to work occasionally during rest days and public holidays
