Communication Skills: must be able to articulate and communicate your ideas accurately, appropriately, and effectively.
Writing Skills: must be able to draft and/ or edit/ improve and approve written content (including airport/inflight announcements) Writing skills are critical for this profile.
Flexibility: must be able to make yourself available at short notice based on the requirement of the business.
People Skills: Engage team members and create healthy relationships with and among them to create a quality learning and work environment.
Conduct periodic training needs analysis for voice skills across the organization. Develop and rollout timely as well as effective & innovative training solutions to address the learning requirements across the organization. Illustrate needle movement w.r.t trainee capability on communication skills post training (via certification).
Meet the defined communication training & certification targets for operational Cabin Crew as well as Customer Service Staff.
Conduct Pre-Hire training (as required) with a 80% batch conversion at the final round of interviewConduct Communication Training for the Flight Operations team (as required & planned with them).
Ensuring the Company Manuals pertaining to voice training & announcements are updated.
Execute and monitor corrective developments and action plans for IFS, AO&CS and Flight Ops staff.
Availability to the Human Resources recruitment preliminary interview phases for Cabin Attendants and Airport OperationsTravel to deliver station specific/ regulatory training (as well as audit/job shadowing - if necessary).
Upskill & develop self on related professional skillsResearch and develop training visual aids, audio aids, and reviewing efficacy of the current trends in learning technology.
To facilitate (as required) communication training for new hires (IFS and AO&CS)To facilitate (as required) corporate training programsWill participate (as required) in the development & rollout of Advanced Customer Service training for AO&CS
Willing to work rotational shifts including weekends.
