The successful candidate will be part of Singapore Sales (Cargo) team in Cargo Division. He/she will be involved in preparation of contracts, filing of rates in iCargo system and ensure correct billing for ULD shipments and other shipments with exceptions.
Key Responsibilities
- Ensure billings in iCargo system are prompt and accurate
- Investigate and resolve validation failures in iCargo so that Airway Bill (AWB) master records can be created and progress to billing.
- Amend key fields and correct other validation errors for shipments.
- Handle pre-billing queries, including rate compute exceptions, rate mismatches, and rate audit issues.
- Ensure timely and accurate filing of spot rates for ad hoc shipments.
- Investigate rating disputes; compile documentary evidence and raise CCA (Cargo Correction Advice) requests for refunds as appropriate.
- Send out class rates to all agents and monitor acknowledgment receipt.
- Prepare and issue non agent specific AWB requests for charter flights.
- To support agent AWB request if iCargo could not release AWB for agent restock.
- Handle booking requests promptly and able to offer solutions and alternatives.
Requirements
- Diploma holder
- Knowledge in accounting preferred
- Comfortable working with numbers
- Experience in air cargo industry, with Sales & Accounts servicing experience will be beneficial
- Possess good communication and interpersonal skills
- Good negotiation and analytical skills
- Customer-focused and service-oriented
We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.
